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Call Centers Salary Survey


Call Centers Salary Survey reports compensation data for 107 benchmark jobs, accompanied by up to four verifying survey sources (only, for new surveys or below threshold collections). ERI Salary Surveys is the sponsor of this 2010 participant and digitized traditional wage, salary and incentive survey available by organizational size and geographic (state or national) structure.

Verifying sources for these call center jobs may include ERI's July 2010 Executive Compensation Assessor and Salary Assessor (for-profit data) and ERI's Nonprofit Comparables Assessor & Tax-Exempt Survey databases. (Cost-of-living comparisons, differences, index, and differentials are available via ERI's Relocation Assessor & COL Survey calculator). PAQ's Global Salary Calculator's job family compensation and salary ranges are also illustrated; survey job matching is enhanced with PAQ's eDOT Skills and Competencies Project database. Review rates of error, incumbent counts, and identified participant and digitized organizations for defensible data used by courts, the IRS and 10,000 subscribers.

Two pages of call center information are reported for each of 107 benchmark positions, including job descriptions, total annual direct compensation, survey means, survey medians, percentiles, incentive/variable pay, graphs with data points vs. years of experience, and trended demographic estimates from ERI's Geographic Assessor & Pay Survey. (See ERI newsletters for other compensation issues, salary increase plan surveys, geographic salary statistics, wage differentials, executive compensation studies and salary guides and comparisons. For free employee-provided, incumbent focused data for 193 countries, visit PAQComp; for US nonprofit employer-provided survey data, see 29 Abbott, Langer Association Surveys; or for private industry, employer-provided, job focused data, review 17 additional US job family Salary Surveys.)

 
Call Centers Salary Survey
Select a Report Year
Select a Location
Report Format
Online PDF - $489.00
Mailed Hardcopy* - $489.00
*Fees apply
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Copyright © 2010 ERI Economic Research Institute, Inc. All rights reserved. ERI Economic Research Institute is an Authorized User of selected Statistics Canada data under Agreement Number 6184. ERI’s intellectual property rights include Patent Nos. 6,862,596 and 7,647,322, "System and method for retrieving and displaying data, such as economic data relating to salaries, cost of living and employee benefits." Other Internet-related applications are Patents Pending.
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