Call Centers Salary Survey - 3 Example Jobs:
Chief Executive Officer | Call Center Representative (General Calls) | PC Supervisor
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Call Center Representative (General Calls)
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Area: 193000700000
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Survey Title: Call Centers Salary Survey
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Categories
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No. of
Incumbents
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Mean
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First
Decile
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First
Quartile
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Median
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Third
Quartile
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Ninth
Decile
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Rate of
Error
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Public Databases
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Annual Salary
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$23,074
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$17,336
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$19,337
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$22,671
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$32,118
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$37,786
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Incentive/Variable Pay
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Total Direct Annual Compensation
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$23,074
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$17,336
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$19,337
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$22,671
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$32,118
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$37,786
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ERI Assessor Databases
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Annual Salary
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$26,072
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$21,732
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$23,530
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$25,567
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$28,216
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$30,553
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Incentive/Variable Pay
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$3,008
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$2,508
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$2,715
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$2,951
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$3,256
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$3,526
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Total Direct Annual Compensation
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$29,080
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$24,240
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$26,245
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$28,518
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$31,472
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$34,079
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Survey Participants' Databases
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Annual Salary
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$26,871
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$20,963
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$23,423
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$25,981
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$28,539
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$30,999
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Incentive/Variable Pay
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$974
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$761
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$849
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$941
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$1,033
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$1,121
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Total Direct Annual Compensation
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$27,845
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$21,724
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$24,272
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$26,922
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$29,572
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$32,120
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Position Description
Answers general inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Takes care of inbound and outbound calls of a lesser complexity that are primarily routine or basic in nature. Follows basic procedures and scripts, using fundamental knowledge to navigate company's customer information systems and/or order system along with a basic knowledge of company, services, and products.
Responds to customer questions, explains available services, corrects errors, provides information on pricing, takes orders, develops leads, and/or sells products and services. Passes more complex customer inquiries to higher level Call Center Representatives.
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Privacy Policy Terms of Use
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Copyright © 2013 ERI Economic Research Institute, Inc. All rights reserved. ERI Economic Research Institute is an Authorized User of selected Statistics Canada data under Agreement Number 6184. ERI’s intellectual property rights include Patent Nos. 6,862,596 and 7,647,322, "System and method for retrieving and displaying data, such as economic data relating to salaries, cost of living and employee benefits." Other Internet-related applications are Patents Pending.
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