Call Centers Salary Survey - 3 Example Jobs:
Chief Executive Officer | Call Center Representative (General Calls) | PC Supervisor
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Area: 193000700000
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Survey Title: Call Centers Salary Survey
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Categories
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No. of
Incumbents
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Mean
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First
Decile
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First
Quartile
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Median
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Third
Quartile
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Ninth
Decile
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Rate of
Error
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Public Databases
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Annual Salary
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$67,124
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$52,045
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$58,180
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$66,279
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$144,867
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$192,020
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Incentive/Variable Pay
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$6,072
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$1,457
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$6,011
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$21,124
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$30,192
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Total Direct Annual Compensation
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$73,196
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$52,045
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$59,637
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$72,290
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$165,991
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$222,212
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ERI Assessor Databases
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Annual Salary
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$80,693
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$66,897
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$72,870
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$79,640
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$88,441
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$96,205
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Incentive/Variable Pay
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$3,300
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$2,736
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$2,980
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$3,257
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$3,617
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$3,934
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Total Direct Annual Compensation
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$83,993
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$69,633
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$75,850
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$82,897
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$92,058
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$100,139
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Survey Participants' Databases
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Annual Salary
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$83,731
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$67,792
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$75,660
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$83,840
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$92,020
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$99,888
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Incentive/Variable Pay
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$1,213
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$984
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$1,097
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$1,214
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$1,331
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$1,444
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Total Direct Annual Compensation
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$84,944
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$68,776
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$76,757
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$85,054
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$93,351
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$101,332
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Position Description
Supervises and coordinates activities of PC specialists and related staff. Provides support, technical assistance, and/or training to all end users and company locations on personal computer hardware and software. Oversees the installation, modification, minor repairs to personal computer hardware, and technical support and training on software systems.
Analyzes and resolves work problems, or assists employees in solving work problems. Attends technical conferences and seminars to keep abreast of new software and hardware product developments. Studies schedules and estimates time, cost, and labor estimates for completion of job assignments. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities. Analyzes department budget to identify budget increases and/or reductions. Interprets company policy to employees and enforces safety regulations. Refers major hardware problems to service personnel for correction. Examples of activities supervised include, but are not limited to, loading specified software packages, such as operating systems, word processing, or spreadsheet programs into computer; instructing users in use of equipment, software, and manuals; answering client's inquiries in person and via telephone concerning systems operation; diagnosing system hardware, software, and operator problems; and recommending or performing minor remedial actions to correct problems based on knowledge of system operation. May recruit, hire, train staff, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action.
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Privacy Policy Terms of Use
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Copyright © 2013 ERI Economic Research Institute, Inc. All rights reserved. ERI Economic Research Institute is an Authorized User of selected Statistics Canada data under Agreement Number 6184. ERI’s intellectual property rights include Patent Nos. 6,862,596 and 7,647,322, "System and method for retrieving and displaying data, such as economic data relating to salaries, cost of living and employee benefits." Other Internet-related applications are Patents Pending.
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and a for job analysis.
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