Customer Service Representative (Specialized Calls) salary survey data for Information Technology, Software Services Salary Survey in US National and Other States - ERI Salary Surveys: Provider of industry-specific, job function and nonprofit surveys

Your cart is empty. Your Account | Sign In

Order and
Receive Today!

Information Technology, Software Services Salary Survey

Select a Report Year:

Select a Revenue Size:

Select a Location: Change Country

Report Format

Online PDF - $489.00

Mailed Hardcopy* - $489.00
*Fees apply

Include SCOs (what's this?)

I agree to the End User Agreement

View Summary

Have a question or prefer to be billed? Please call:

877.210.6563

Available in hardcopy too!
Call us for past editions.

STATE AREA SALARY SURVEY RESEARCH

COUNTRY SALARY SURVEY RESEARCH

ERI and its affiliates provide quality corporate planning salary survey data to over 10,000 subscribers, including government agencies, expert witnesses, courts, and professional compensation analysts. ERI Assessor Series report on a wide range of locations.

PAQ assists ERI in providing Global Salary Calculator values derived from job family (generalities) parsed by PAQ's eDOT Skills & Competency Project work measures.

ERI DISTANCE LEARNING CENTER ONLINE COURSES

71 Environments of Compensation and Benefits Administration | 83 Designing a Branch Office Salary Structure | 34 Using Job Evaluation in Your Organization | 78 Salary Increase Planning | 76 Sales Compensation and Expense Allowances | 26 Elements of Board of Directors Compensation Committee Review | 39 Quantitative Methods Used in Discrimination Analyses | 58 Comparing the DOT, O*NET and eDOT | 22 Black-Scholes Valuations | 57 Relocating an Employee Within the United States

PAQ RELATED INDUSTRY SURVEY RESEARCH

Address List Publishers (except Exlusive Internet Publishing), Antigens Manufacturing, Bath Salts Manufacturing, Bauxite Mining and/or Beneficiating, Blowers, Forage, Manufacturing, Bullion, Silver, Produced At The Mine, Certification of Schools & Teachers, Cotton Picker & Stripper Harvesting Machinery Manufacturing, Direct Life Insurance Carriers, Drilling for Gas On A Contract Basis, Employment Services, Face Creams (Cleansing, Moisturizing) Manufacturing, Gas, Natural, Liquids, Extraction, Glass & Glass Product Manufacturing, Hand Lotions Manufacturing, Hospital Management Schools Offering Baccalaureate or Graduate Degrees, Insurance Carriers, Insurance Underwriting, Health & Medical, Direct, Life Sciences Research & Development Laboratories or Services, Natural Gas Liquid Extraction, Natural Gas Liquids (Ethane, Isobutane, Natural Gasoline, Propane) Recovered From Oil & Gas Field Gases, Plasmas Manufacturing, Plate Glass Insurance Carriers, Direct, Rhodium Mining and/or Beneficiating, Rotary Tillers, Farm-Type, Manufacturing, Rubber Scrap & Scrap Tires Merchant Wholesalers, Ruthenium Ore Mining and/or Beneficiating, Sewer Systems, Smithsonite Mining and/or Beneficiating, Tractors & Attachments, Farm-Type, Manufacturing, Veterans' Membership Organizations, Warranty Insurance Carriers (Appliance, Automobile, Homeowners, Product), Direct, Windmills, Farm-Type, Manufacturing, Wood Product Manufacturing, Zirconium Concentrates Beneficiating

ERI RELATED INDUSTRY SURVEY RESEARCH

Antihistamine Preparations Manufacturing, Boiler, Tank & Shipping Container Manufacturing, Butane, Natural, Mining, Caverns (Natural Wonder Tourist Attractions), Coroners' Offices, Correctional Institutions, Credit Card Processing Services, Defluorinated Phosphates Manufacturing, Dimension Stone for Buildings Manufacturing, Flight & Navigation Sensors, Transmitters & Displays Manufacturing, Flooring, Sheet Metal (except Stampings), Manufacturing, Forestry Machinery & Equipment Merchant Wholesalers, Germanium Recovering From Scrap and/or Alloying Purchased Metals, Greeting Cards (Birthday, Holiday, Sympathy) Lithographic (Offset) Printing without Publishing, Guided Missile & Space Vehicle Engine Research & Development, Help Supply Services, Industrial Machinery Manufacturing, Insulation & Cushioning, Polystyrene Foam Plastics, Manufacturing, Insulin Preparations Manufacturing, Iron Ore (Hematite, Magnetite, Siderite, Taconite) Mining and/or Beneficiating, Keene's Cement Manufacturing, Lenses (except Ophthalmic) Manufacturing, Liners, Industrial, Fabricated Metal Plate Work, Manufacturing, Organizers of Live Performing Arts Productions (Concerts) with Facilities, Ornamental & Architectural Plaster Work (Columns, Mantels, Molding) Manufacturing, Pedigree (Livestock, Pets, Poultry) Record Services, Pedometers Manufacturing, Professional Books Printing without Publishing, Rubber Thread & Yarns, Fabric Covered, Manufacturing, Solicitors' Private Practices, Temporary Shelters (Battered Women's, Homeless, Runaway Youth), Tractor, Farm or Construction Equipment Repair & Maintenance Services

Customer Service Representative (Specialized Calls) - US National - Information Technology, Software Services

(NAICS: 519190, SIC: 737, eSIC: 737-7379)

For Personal Use

Salary Estimate from SalaryExpert.com	$55,228.00
For a free personal salary report visit SalaryExpert.com

For Business/HR Use

Assessor Series, all US last 365 days
(Data is from ERI's Job Availability Log; allow time for computation. ERI Assessor values are subscriber specific to size, industry, date & city area)

click here

Information Technology, Software Services Salary Survey

(NAICS: 519190, SIC: 737, eSIC: 737-7379)

US National's Information Technology, Software Services Salary Survey reports compensation data for 144 benchmark jobs, accompanied by up to four verifying survey sources.

ERI Salary Surveys is the sponsor of this 2013 participant and digitized industry-specific survey available by geographic (state or national) area.

The Information Technology, Software Services Salary Survey documents market-based pay data for 16 executive and 125 non-management salary benchmark jobs. Verifying sources include ERI's Executive Compensation Assessor and Salary Assessor (both with for-profit data). (Cost-of-living comparisons, differences, index, and differentials are available via ERI's Relocation Assessor & COL Survey calculator.) Job matching is refined with PAQ’s eDOT database. Review rates of error, incumbent counts, and identified participant and digitized organizations for defensible data used by courts, the IRS, and thousands of subscribers.

Two pages of information technology, software services information are reported for each of 144 benchmark positions, including job descriptions, total annual direct compensation, survey means, survey medians, percentiles, incentive/variable pay, graphs with data points vs. years of experience, and trended demographic estimates from ERI's Geographic Assessor & Pay Survey. See ERI newsletters for other compensation issues, salary increase plan surveys, geographic salary statistics, wage differentials, executive compensation studies, and salary guides and comparisons. For US nonprofit employer-provided survey data, see ERI Salary Surveys; or, for private industry, employer-provided, job-focused data, review 124 additional ERI industry-specific US Salary Surveys.

Example of Source Data Retrieval

ERI Assessor Series Survey graphs show or allow retrieval of source documents; click on any "dot." The graph below is derived from ERI Salary Survey Information Technology, Software Services Salary Survey US National. For entities who use competencies rather than jobs to describe work, review the competitive ranges reported by ERI's C3 Family Matrix. For job titles not in this survey, see ERI's unique Assessor Series products.

Customer Service Represen...

Customer Service Representative (Specialized Calls)

Survey Title:	Information Technology, Software Services Salary Survey
Area:	193000700000
Size:	Large Organizations $10,000,000 to $1 billion	Example from: 2008 trend line is for-profits'

The following job titles are derived from the eDOT Skills & Competencies Project's 100,000+ list and are found in the Information Technology, Software Services Salary Survey: Accountant, Applications Programming Supervisor, Benefits Analyst, Call Center Representative (General Calls), Call Center Representative (General Calls), Chief Financial Officer, Computer Hardware Engineer, Computer Maintenance Technician, Computer Maintenance Technician, Computer Operating Systems Programming Supervisor, Computer Operations Director, Computer Processing Scheduler, Computer Programmer, Computer Security Coordinator, Computer Security Specialist, Computer Service Representative, Computer Services Manager, Computer Software Engineer, Data Control Clerk, Data Entry Operator, Data Entry Operator Lead, EDI Specialist, Financial Analyst, Graphic Designer, Help Desk Supervisor, Help Desk Supervisor, HRIS Analyst, Information Technology Audit Director, Information Technology Auditor, Infrastructure Project Manager, IT User Support Director, Janitor, Marketing Representative, Network Control Manager, Network Planning Manager, Payroll Manager, PC Specialist, PC Supervisor, Program/Project Management Office Analyst, Program/Project Management Office Manager, Programming Director, Public Relations Representative, Software Design Supervisor, Software Design Supervisor, Software Developer Lead, Systems & Programming Director, Systems Administrator, Systems Project Manager, User Support Analyst, Web Content Administrator

Salary Survey Data for
Compensation Professionals

Learn More

INDUSTRY SURVEYS

JOB FUNCTION SURVEYS

See More...

SALARY SURVEY CHARTS

GEOGRAPHIC RELATED DATA

FUN SALARY RESEARCH

RELATED PAQ eDOT PROJECT JOB TITLES

Account Adjuster, Adjudicator Clerical, Bill Complaints Investigator, Call Centre Agent, Client Services Representative, Complaint Adjuster, Contact Center Specialist, Customer Advocate, Customer Care Associate, Customer Contact Associate, Customer Inquiry Clerk, Customer Relationship Manager, Customer Retention Management Integration Specialist, Customer Retention Management Program Director, Customer Retention Management Targeted Marketing Campaign Manager, Customer Service Officer, Customer Service Technician, Customer Services Representatives Utilities, Customer Solutions Associate, Customer Support Manager, Dispatcher Service or Work Lineman, Field Service Representative Copy Machines, Inbound Teleservices Representative, Lost Claims Clerk, Phone Representative, Regulatory Specialist, Return Clerk, Service Shipping Receiving, Telephone Service Adviser, Trouble Clerk

Privacy Policy Terms of Use
	Copyright © 2013 ERI Economic Research Institute, Inc. All rights reserved. ERI Economic Research Institute is an Authorized User of selected Statistics Canada data under Agreement Number 6184. ERI’s intellectual property rights include Patent Nos. 6,862,596 and 7,647,322, "System and method for retrieving and displaying data, such as economic data relating to salaries, cost of living and employee benefits." Other Internet-related applications are Patents Pending.
ERI salary survey and cost of living comparison software provide: salary data, salary surveys data, free salary surveys, it salary survey, salary survey canada information, cost of living comparisons, salary comparison guides, salary comparisons, salary ranges, salary guide software, nonprofit executive compensation data, compensation software, compensation survey software, compensation surveys software, salary software, salary surveys software, cost of living comparisons, cost of living data, a cost of living calculator, ceo compensation and executive salaries data, geographic wage differentials, geographic pay differentials, geographic salaries, geographic salary data, geographic salary differentials, compensation survey analyses, 2013 salary increases and 2014 salary structure guides, wage survey salary information, compensation surveys and wage surveys, cost of living surveys for cost of living differentials, and a dictionary of occupational titles for job analysis.