Customer Service Representative (Specialized Calls) salary survey data for Information Technology, Software Services Salary Survey in Canada National and Other States - ERI Salary Surveys: Provider of industry-specific, job function and nonprofit surveys

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Information Technology, Software Services Salary Survey

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ERI and its affiliates provide quality corporate planning salary survey data to over 10,000 subscribers, including government agencies, expert witnesses, courts, and professional compensation analysts. ERI Assessor Series report on a wide range of locations.

PAQ assists ERI in providing Global Salary Calculator values derived from job family (generalities) parsed by PAQ's eDOT Skills & Competency Project work measures.

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PAQ RELATED INDUSTRY SURVEY RESEARCH

Academies, College or University, Agriculture Research & Development Laboratories or Services, Antiserums Manufacturing, Bubble Bath Preparations Manufacturing, Carts, Lawn & Garden-Type, Manufacturing, Chalcopyrite Mining and/or Beneficiating, Chippers (Shredders), Lawn & Garden-Type, Manufacturing, Commercial Banking, Contact Lens Insurance, Direct, Copper Ore & Nickel Ore Mining, Cultivators, Powered, Lawn & Garden-Type, Manufacturing, Denture Adhesives Manufacturing, Fertilizing Machinery, Farm-Type, Manufacturing, Fraternal Associations or Lodges, Social or Civic, Guaranteeing Titles, Hair Sprays Manufacturing, Harvesting Machinery & Equipment, Agriculture, Manufacturing, Hog Feeding & Watering Equipment Manufacturing, Ilmenite Ores Mining and/or Beneficiating, Insurance Carriers, Property & Casualty, Direct, Iron & Steel Mills & Ferroalloy Manufacturing, Natural Gas Liquids (Ethane, Isobutane, Natural Gasoline, Propane) Recovered From Oil & Gas Field Gases, Platinum Mining and/or Beneficiating, Powders (Baby, Body, Face, Talcum, Toilet) Manufacturing, Property Damage Insurance Carriers, Direct, Rutile Mining and/or Beneficiating, Savings Bank Life Insurance Carriers, Direct, Schools, Professional (Colleges or Universities), Snow Plow Attachments, Lawn & Garden-Type, Manufacturing, Social Clubs, Sphalerite Mining and/or Beneficiating, State Credit Unions, Ticket (Airline, Bus, Cruise Ship, Sports, Theatrical) Sales Offices, Ticket Agencies, Theatrical, Title Search Services (except Real Estate)

ERI RELATED INDUSTRY SURVEY RESEARCH

Aluminum Tube Made in Integrated Secondary Smelting & Extruding Mills, Alumni Associations, Arena Construction, Art Galleries (except Retail), Beans, Baked, Canning, Boxed Meat Produced From Purchased Carcasses, Clothes Hangers, Plastics, Manufacturing, Convenience Stores, Crushed & Broken Limestone Mining & Quarrying, Cyclopropane Made From Refined Petroleum or Natural Gas, Elevator Installation, Fine Dining Restaurants, Full Service, Fish & Game Agencies, Fleshers, Leather (Flesh Side of Split Leather), Manufacturing, Hydrostatic Testing Laboratories or Services, Kilns, Industrial, Merchant Wholesalers, Luggage Racks, Car Top, Automotive, Truck & Bus, Manufacturing, Nature Reserves, Pharmaceutical Preparations (Capsules, Liniments, Ointments, Tablets) Manufacturing, Precious & Semiprecious Stones Merchant Wholesalers, Refractory Minerals Mining and/or Beneficiating, Rubber Floor Coverings Manufacturing, Sal Soda (Washing Soda) Manufacturing, Settlement Offices, Real Estate, Spouts, Sheet Metal (except Stampings), Manufacturing, Taconite Ores Mining and/or Beneficiating, Textile Machinery Repair & Maintenance Services, Theatrical Production Managers with Facilities, Tin Base Alloys Made in Primary Tin Smelting & Refining Mills, Tire Inflators, Aerosol, Manufacturing, Turbines (except Transportation) Merchant Wholesalers, Vermiculite, Exfoliated, Manufacturing

Customer Service Representative (Specialized Calls) - Canada National Average - All Entries - Information Technology, Software Services

(NAICS: 519190, cSIC: M7721-M7722, usSIC: 737, eSIC: 737-7379)

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Assessor Series, all US last 365 days
(Data is from ERI's Job Availability Log; allow time for computation. ERI Assessor values are subscriber specific to size, industry, date & city area)

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Information Technology, Software Services Salary Survey

(NAICS: 519190, cSIC: M7721-M7722, usSIC: 737, eSIC: 737-7379)

Canada National's Information Technology, Software Services Salary Survey reports compensation data for 207 benchmark jobs, accompanied by up to three verifying survey sources.

ERI Salary Surveys – Canada, Ltd. is the sponsor of this 2012 participant and digitized traditional wage, salary, and incentive survey available by geographic (province, territory, or national) breakouts.

The Information Technology, Software Services Salary Survey documents market-based pay data for 12 executive and 195 non-management salary benchmark jobs. Verifying sources for the Information Technology, Software Services Salary Survey may include ERI's April 2012 Executive Compensation Assessor and Salary Assessor. (Cost-of-living comparisons, differences, index, and differentials are available via ERI's Relocation Assessor & COL Survey calculator; see www.erieri.ca.) Review rates of error, incumbent counts, and identified participant and digitized organizations.

A full page of information technology, software services information is reported for each of 207 benchmark positions, including job descriptions, total annual direct remuneration, survey means, survey medians, percentiles, incentive/variable pay, and graphs with data points vs. years of experience, illustrating geographic differentials from ERI's Geographic Assessor & Pay Survey. See ERI newsletters for other compensation and remuneration issues, salary increase plan surveys, geographic salary statistics, wage differentials, executive compensation studies, and salary guides and comparisons. For US nonprofit employer-provided survey data, see 29 ERI Salary Surveys.

Example of Source Data Retrieval

ERI Assessor Series Survey graphs show or allow retrieval of source documents; click on any "dot." The graph below is derived from ERI Salary Survey Information Technology, Software Services Salary Survey Canada National. For entities who use competencies rather than jobs to describe work, review the competitive ranges reported by ERI's C3 Family Matrix. For job titles not in this survey, see ERI's unique Assessor Series products.

Customer Service Represen...

Customer Service Representative (Specialized Calls)

Survey Title:	Information Technology, Software Services Salary Survey
Area:	National Average - Canada
Size:	Large Organizations $10,000,000 to $1 billion	Example from: 2008 trend line is for-profits'

The following job titles are derived from the eDOT Skills & Competencies Project's 100,000+ list and are found in the Information Technology, Software Services Salary Survey: Accounts Payable Supervisor, Analyst HRIS, Benefits Manager, Branch Office Manager, Building & Grounds Supervisor, Business Systems Software Analyst, Call Center Representative (Complex Calls), Chief Financial Officer, Chief Human Resources Officer, Compensation & Benefits Manager, Compensation Analyst, Compensation Manager, Computer Network Analyst, Computer Peripheral Equipment Operator, Computer Processing Scheduler, Computer Security Coordinator, Computer Software Developer, Consultant IT, Data Entry Operator, Data Librarian, Database Administrator, Database Architect, Employment Interviewer, Employment Supervisor, Executive Secretary, General Clerk, General Maintenance Supervisor, Human Resources Manager, Labor Relations Manager, Long-Range Planning Analyst, Maintenance Helper, Maintenance Worker General, Management Development Manager, Management Trainee, Market Research Analyst, Marketing Manager, Marketing Representative, Network Architect, Network Communications Technician, Payroll Manager, Programmer Engineer, Receptionist, Secretary, Systems Administrator, Systems Analyst, Systems Project Manager, Tape Librarian, Technical Writer, User Support Analyst Supervisor, Website Traffic Analyst

Salary Survey Data for
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INDUSTRY SURVEYS

JOB FUNCTION SURVEYS

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SALARY SURVEY CHARTS

GEOGRAPHIC RELATED DATA

FUN SALARY RESEARCH

RELATED PAQ eDOT PROJECT JOB TITLES

Account Adjuster, Account Service Representative, Adjudicator Clerical, Bill Adjuster, Client Representative, Client Services Representative, Customer Administrator, Customer Advocate, Customer Care Advocate, Customer Care Representative (CCR), Customer Relations Manager (CRM), Customer Relations Representative Post Sales, Customer Relationship Manager, Customer Retention Management Program Director, Customer Retention Management Targeted Marketing Campaign Manager, Customer Service Intake Representative, Customer Service Liaison, Customer Service Manager (CSM), Customer Service Officer, Customer Services Representatives Utilities, Customer Solutions Associate, Gas Service Representative, Inbound Selling Service Representative, Lost Claims Clerk, Merchandise Complaint Adjuster, Phone Representative, Return-to-Factory Clerk, Service Consultant, Service Specialist, Trouble Clerk

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	Copyright © 2012 ERI Economic Research Institute, Inc. All rights reserved. ERI Economic Research Institute is an Authorized User of selected Statistics Canada data under Agreement Number 6184. ERI’s intellectual property rights include Patent Nos. 6,862,596 and 7,647,322, "System and method for retrieving and displaying data, such as economic data relating to salaries, cost of living and employee benefits." Other Internet-related applications are Patents Pending.
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