Customer Service Representative (General Calls) salary survey data for Information Technology, Software Services Salary Survey in Montana and Other States - ERI Salary Surveys: Provider of industry-specific, job function and nonprofit surveys

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Information Technology, Software Services Salary Survey

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PAQ RELATED INDUSTRY SURVEY RESEARCH

Agriculture Research & Development Laboratories or Services, Airline Reservation Services, Annuities Underwriting, Berry Harvesting Machines Manufacturing, Blood Derivatives Manufacturing, Blowers, Leaf, Manufacturing, Boiler, Tank & Shipping Container Manufacturing, Bonding, Fidelity or Surety Insurance, Direct, Bus Ticket Offices, Cerium Concentrates Mining and/or Beneficiating, Chromite Mining and/or Beneficiating, Cinnabar Mining and/or Beneficiating, Corporate Credit Unions, Culture Media Manufacturing, Electrical Equipment, Appliance & Component Manufacturing, Garden Machinery & Equipment, Powered, Manufacturing, Insurance Carriers & Related Activities, Insurance Underwriting, Title, Direct, Investigation & Security Services, Manganite Mining and/or Beneficiating, Mutual Funds, Closed-End, Natural Gasoline Recovered From Oil & Gas Field Gases, Planting Machines, Farm-Type, Manufacturing, Plasmas Manufacturing, Poetry Clubs, Rare Earth Metal Ores Mining and/or Beneficiating, Recyclable Materials (Glass, Metal, Paper) Merchant Wholesalers, Surety Insurance Carriers, Direct, Tantalite Mining and/or Beneficiating, Toilet Preparations (Cosmetics, Deodorants, Perfumes) Manufacturing, Transplanters, Farm-Type, Manufacturing, Tyuyamunite Mining and/or Beneficiating, University Clubs, Wagons, Farm-Type, Manufacturing, Youth Clubs (except Recreational only)

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Beverages, Liquors (except Brandies), Manufacturing, Blank Tapes, Audio & Video, Merchant Wholesalers, Business Forms (except Manifold) Printing (except Flexographic, Gravure, Lithographic, Quick, Screen) without Publishing, Cooking Ware, Fine Earthenware, Manufacturing, Count Rate Meters, Nuclear Radiation, Manufacturing, Diagnostic Substances, In-Vitro, Manufacturing, Drug Addiction Self-Help Organizations, Dust Collection Equipment Merchant Wholesalers, Fertilizers, Mixed, Made in Plants not Manufacturing Fertilizer Materials, Fruits Pickling, Fuel, Coal & Coke, Merchant Wholesalers, Gas Chromatographic Instruments, Laboratory-Type, Manufacturing, High Schools, Industrial Gas Manufacturing, Institutional Building Construction, Jack Hammers Manufacturing, Machinery, Construction (except Cranes), Rental with Operator, Managers of Live Performing Arts Productions (Concerts) with Facilities, Mechanical Pencils Manufacturing, Medical Assistance Programs Administration, Government, Men's & Boys' Cut & Sew Apparel Manufacturing, Methyl Alcohol (Methanol), Synthetic, Manufacturing, Mortar, Nonclay Refractory, Manufacturing, Ottomans, Upholstered, Manufacturing, Petroleum & Petroleum Products Merchant Wholesalers (except Bulk Stations & Terminals), Pneumatic Aircraft Subassemblies Manufacturing, Polyethylene Film & Unlaminated Sheet (except Packaging) Manufacturing, Recorders, Oscillographic, Manufacturing, Roll Roofing Installation, Shipboard Cable Made in Aluminum Wire Drawing Plants, Slacks, Women's, Misses' & Girls', Cut & Sewn From Purchased Fabric (except Apparel Contractors), Vulcanized Oils Manufacturing

Customer Service Representative (General Calls) - US National - Information Technology, Software Services

(NAICS: 519190, SIC: 737, eSIC: 737-7379)

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Assessor Series, all US last 365 days
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Information Technology, Software Services Salary Survey

(NAICS: 519190, SIC: 737, eSIC: 737-7379)

Montana's Information Technology, Software Services Salary Survey reports compensation data for 144 benchmark jobs, accompanied by up to four verifying survey sources.

ERI Salary Surveys is the sponsor of this 2013 participant and digitized industry-specific survey available by geographic (state or national) area.

The Information Technology, Software Services Salary Survey documents market-based pay data for 16 executive and 125 non-management salary benchmark jobs. Verifying sources include ERI's Executive Compensation Assessor and Salary Assessor (both with for-profit data). (Cost-of-living comparisons, differences, index, and differentials are available via ERI's Relocation Assessor & COL Survey calculator.) Job matching is refined with PAQ’s eDOT database. Review rates of error, incumbent counts, and identified participant and digitized organizations for defensible data used by courts, the IRS, and thousands of subscribers.

Two pages of information technology, software services information are reported for each of 144 benchmark positions, including job descriptions, total annual direct compensation, survey means, survey medians, percentiles, incentive/variable pay, graphs with data points vs. years of experience, and trended demographic estimates from ERI's Geographic Assessor & Pay Survey. See ERI newsletters for other compensation issues, salary increase plan surveys, geographic salary statistics, wage differentials, executive compensation studies, and salary guides and comparisons. For US nonprofit employer-provided survey data, see ERI Salary Surveys; or, for private industry, employer-provided, job-focused data, review 124 additional ERI industry-specific US Salary Surveys.

Example of Source Data Retrieval

ERI Assessor Series Survey graphs show or allow retrieval of source documents; click on any "dot." The graph below is derived from ERI Salary Survey Information Technology, Software Services Salary Survey Montana. For entities who use competencies rather than jobs to describe work, review the competitive ranges reported by ERI's C3 Family Matrix. For job titles not in this survey, see ERI's unique Assessor Series products.

Customer Service Represen...

Customer Service Representative (General Calls)

Survey Title:	Information Technology, Software Services Salary Survey
Area:	193000700000
Size:	Large Organizations $10,000,000 to $1 billion	Example from: 2008 trend line is for-profits'

The following job titles are derived from the eDOT Skills & Competencies Project's 100,000+ list and are found in the Information Technology, Software Services Salary Survey: Accounting Clerk, Applications Programming Manager, Business Systems Analyst, Call Center Representative (General Calls), Chief Operating Officer, Computer Information Scientist, Computer Operations Supervisor, Computer Peripheral Equipment Operator, Computer Peripheral Equipment Operator, Computer Programmer, Computer Programmer Lead, Computer Programmer Lead, Computer Services Manager, Computer Systems Hardware Analyst, Computer Systems Hardware Analyst, Computer Technical Support Specialist, Customer Service Manager, Customer Service Representative (Specialized Calls), Data Control Clerk, Data Control Supervisor, Data Recovery Planner, Database Administrator, Documentation Supervisor, e-Commerce Marketing Manager, e-Commerce Programmer, EDI Specialist, EDI Specialist, ERP Project Manager, General Maintenance Supervisor, Human Resources Manager, IT User Support Director, Manager Computer Systems Project, PC Supervisor, Program/Project Management Office Analyst, Programmer Analyst, Programming Director, Programming Director, Purchasing Manager, Receptionist, Software Design Director, Systems & Programming Manager, Systems Analyst, Systems Analyst Lead, Systems Project Manager, Top IT Officer, Top IT Officer, Top Legal Officer, Top Product Development Officer, User Support Analyst, Website Traffic Analyst

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GEOGRAPHIC RELATED DATA

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RELATED PAQ eDOT PROJECT JOB TITLES

Adjustment Clerk Customer Complaint Clerk, Bill Complaints Investigator, Call Centre Agent, Claim Clerk Lost or Damaged Goods, Client Services Representative, Complaint Service Technician, Custom Service Representatives Utilities, Customer Relations Clerk, Customer Relations Manager (CRM), Customer Relations Representative Post Sales, Customer Relations Representative Pre Sale, Customer Retention Management Application Administrator, Customer Retention Management Integration Specialist, Customer Retention Management Targeted Marketing Campaign Manager, Customer Service Consultant, Customer Service Manager (CSM), Customer Services Representative, Customer Services Representatives Utilities, Dispatcher Service or Work Lineman, Field Service Representative Copy Machines, Gas Distributor, Gas Service Representative, Inbound Selling Service Representative, Investigator Bill Complaints, Merchandise Complaint Adjuster, Regulatory Affair, Regulatory Specialist, Service Shipping Receiving, Telephone Service Adviser, Utilities Overseer

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