Call Center Representative (General Calls) salary survey data for Information Technology, Software Services Salary Survey in Canada National and Other States - ERI Salary Surveys: Provider of industry-specific, job function and nonprofit surveys

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Information Technology, Software Services Salary Survey

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PAQ RELATED INDUSTRY SURVEY RESEARCH

Allergens Manufacturing, Banks, Commercial, Blood Derivatives Manufacturing, Boxes, Waste, Merchant Wholesalers, Boy Guiding Organizations, Building Material & Supplies Dealers, Casualty Insurance Carriers, Direct, Chalcocite Mining and/or Beneficiating, Clothing Stores, Fisheries Research & Development Laboratories or Services, Gas Lease Brokers' Offices, Gas Well Drilling On A Contract Basis, Grantmaking & Giving Services, Hay Balers & Presses Manufacturing, Insurance Carriers, Insurance Carriers, Fidelity, Direct, Investment Funds, Closed-End, Leaching of Uranium, Radium, or Vanadium Ores, Lead-Zinc Ore Mining and/or Beneficiating, Liquids, Natural Gas (Ethane, Isobutane, Natural Gasoline, Propane) Recovered From Oil & Gas Field Gases, Mathematics Research & Development Laboratories or Services, Mortgage Guaranty Insurance Carriers, Direct, Natural Gas Liquid Extraction, Presses, Farm-Type, Manufacturing, Radium Ores Mining and/or Beneficiating, Rutile Mining and/or Beneficiating, Schools, Correspondence, College Level, Shelters, Runaway Youth, State Education Departments, Surety Insurance Carriers, Direct, Tailing in Oil & Gas Field Wells On A Contract Basis, Ticket Agencies, Sports, Tin Metal Concentrates Beneficiating, Unions, Credit, Windmills, Farm-Type, Manufacturing

ERI RELATED INDUSTRY SURVEY RESEARCH

Agricultural Consulting Services, Alcoholic Beverages (except Brandy) Distilling, Atlases Flexographic Printing without Publishing, Automobile Racing Teams, Cephalosporin, Uncompounded, Manufacturing, Chromite Mining and/or Beneficiating, Coating Purchased Papers for Packaging Applications, Coil Rewinding (except On An Assembly Line or Factory Basis), Cutting, Engraving, Etching, Painting or Polishing Purchased Glass, Diabase Crushed & Broken Stone Mining and/or Beneficiating, Farm Product Warehousing & Storage, Refrigerated, Gravure Inks Manufacturing, Heterocyclic Chemicals, not Specified Elsewhere by Process, Manufacturing, Kitchen Chairs (Upholstered), Wood, Manufacturing, Lamp Shades Made in Glass Making Plants, Limestone Mining or Quarrying, Logistics Management Consulting Services, Melt Blown Nonwoven Fabrics Manufacturing, Mining Machinery & Equipment Manufacturing, Mulchers, Lawn & Garden-Type, Manufacturing, Music, Sheet, Printing (except Flexographic, Gravure, Lithographic, Quick, Screen) without Publishing, Other Wood Product Manufacturing, Petroleum Coke Made in Petroleum Refineries, Professional Membership Associations, Radiator & Heater Hoses, Rubber or Plastics, Manufacturing, Self-Service Carwash, Silo Construction, Spaghetti, Dry, Manufacturing, Tyuyamunite Mining and/or Beneficiating, Veterinary Services, Wallboard, Gypsum, Manufacturing, Wire, Nonferrous Metals (except Aluminum, Copper), Made From Purchased Nonferrous Metals (except Aluminum, Copper) in Wire Drawing Plants

Call Center Representative (General Calls) - Canada National Average - All Entries - Information Technology, Software Services

(NAICS: 519190, cSIC: M7721-M7722, usSIC: 737, eSIC: 737-7379)

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Information Technology, Software Services Salary Survey

(NAICS: 519190, cSIC: M7721-M7722, usSIC: 737, eSIC: 737-7379)

Canada National's Information Technology, Software Services Salary Survey reports compensation data for 207 benchmark jobs, accompanied by up to three verifying survey sources.

ERI Salary Surveys – Canada, Ltd. is the sponsor of this 2012 participant and digitized traditional wage, salary, and incentive survey available by geographic (province, territory, or national) breakouts.

The Information Technology, Software Services Salary Survey documents market-based pay data for 12 executive and 195 non-management salary benchmark jobs. Verifying sources for the Information Technology, Software Services Salary Survey may include ERI's April 2012 Executive Compensation Assessor and Salary Assessor. (Cost-of-living comparisons, differences, index, and differentials are available via ERI's Relocation Assessor & COL Survey calculator; see www.erieri.ca.) Review rates of error, incumbent counts, and identified participant and digitized organizations.

A full page of information technology, software services information is reported for each of 207 benchmark positions, including job descriptions, total annual direct remuneration, survey means, survey medians, percentiles, incentive/variable pay, and graphs with data points vs. years of experience, illustrating geographic differentials from ERI's Geographic Assessor & Pay Survey. See ERI newsletters for other compensation and remuneration issues, salary increase plan surveys, geographic salary statistics, wage differentials, executive compensation studies, and salary guides and comparisons. For US nonprofit employer-provided survey data, see 29 ERI Salary Surveys.

Example of Source Data Retrieval

ERI Assessor Series Survey graphs show or allow retrieval of source documents; click on any "dot." The graph below is derived from ERI Salary Survey Information Technology, Software Services Salary Survey Canada National. For entities who use competencies rather than jobs to describe work, review the competitive ranges reported by ERI's C3 Family Matrix. For job titles not in this survey, see ERI's unique Assessor Series products.

Call Center Representativ...

Call Center Representative (General Calls)

Survey Title:	Information Technology, Software Services Salary Survey
Area:	National Average - Canada
Size:	Large Organizations $10,000,000 to $1 billion	Example from: 2008 trend line is for-profits'

The following job titles are derived from the eDOT Skills & Competencies Project's 100,000+ list and are found in the Information Technology, Software Services Salary Survey: Accounts Receivable Supervisor, Applications & Programming Supervisor, Applications Programming Manager, Benefits Analyst, Benefits Supervisor, Billing Clerk, Branch Office Manager, Call Center Representative (Complex Calls), Chief Executive Officer, Chief Financial Officer, Chief Operating Officer, Clerical Assistant, Compensation Supervisor, Computer Service Representative, Computer Services Manager, Consultant IT, Contract Administration Manager, Credit & Collection Clerk, Credit Manager, Customer Service Representative (Specialized Calls), Database Administrator, Employee Relations Manager, Employee Training Specialist, Employment Manager, Employment Supervisor, Executive Secretary, HRIS Manager, HRIS Supervisor, Janitor, Labor Relations Supervisor, Maintenance Worker, Management Trainee, Marketing Information Supervisor, Marketing Representative, Network Control Manager, Network Control Supervisor, Organization Analysis Supervisor, Payroll Manager, Payroll Supervisor, PC Specialist, Programming Supervisor, Public Relations Manager, Purchasing Manager, Receptionist, Sales Area Manager, Secretary, Security Supervisor, Systems & Programming Manager, Systems Administrator, Web Administrator

Salary Survey Data for
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INDUSTRY SURVEYS

JOB FUNCTION SURVEYS

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SALARY SURVEY CHARTS

GEOGRAPHIC RELATED DATA

FUN SALARY RESEARCH

RELATED PAQ eDOT PROJECT JOB TITLES

Account Adjuster, Bill Complaints Investigator, Clerical Adjudicator, Custom Service Representatives Utilities, Customer Advocate, Customer Contact Associate, Customer Contact Specialist, Customer Inquiry Clerk, Customer Relations Representative Pre Sale, Customer Relationship Manager, Customer Retention Management Application Administrator, Customer Retention Management Application Architect, Customer Retention Management Program Director, Customer Retention Management Targeted Marketing Campaign Manager, Customer Service Consultant, Customer Service Head, Customer Service Intake Representative, Customer Service Manager (CSM), Customer Service Officer, Dispatcher Service or Work Lineman, Field Service Representative Copy Machines, Gas Distributor, Lost Claims Clerk, Lost or Damaged Goods Claim Clerk, Merchandise Complaint Adjuster, Regulatory Specialist, Return Clerk, Service Specialist, Telephone Service Adviser, Warranty Manager

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	Copyright © 2012 ERI Economic Research Institute, Inc. All rights reserved. ERI Economic Research Institute is an Authorized User of selected Statistics Canada data under Agreement Number 6184. ERI’s intellectual property rights include Patent Nos. 6,862,596 and 7,647,322, "System and method for retrieving and displaying data, such as economic data relating to salaries, cost of living and employee benefits." Other Internet-related applications are Patents Pending.
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