Call Center Representative (Complex Calls) salary survey data for Information Technology, Software Services Salary Survey in US National and Other States - ERI Salary Surveys: Provider of industry-specific, job function and nonprofit surveys

Your cart is empty. Your Account | Sign In

Order and
Receive Today!

Information Technology, Software Services Salary Survey

Select a Report Year:

Select a Revenue Size:

Select a Location: Change Country

Report Format

Online PDF - $489.00

Mailed Hardcopy* - $489.00
*Fees apply

Include SCOs (what's this?)

I agree to the End User Agreement

View Summary

Have a question or prefer to be billed? Please call:

877.210.6563

Available in hardcopy too!
Call us for past editions.

STATE AREA SALARY SURVEY RESEARCH

COUNTRY SALARY SURVEY RESEARCH

ERI and its affiliates provide quality corporate planning salary survey data to over 10,000 subscribers, including government agencies, expert witnesses, courts, and professional compensation analysts. ERI Assessor Series report on a wide range of locations.

PAQ assists ERI in providing Global Salary Calculator values derived from job family (generalities) parsed by PAQ's eDOT Skills & Competency Project work measures.

ERI DISTANCE LEARNING CENTER ONLINE COURSES

15 Federal Employment Laws That Impact Compensation and Benefits | 03 New Economy Compensation | 04 Organization Wage Determinations | 83 Designing a Branch Office Salary Structure | 34 Using Job Evaluation in Your Organization | 84 Labor Market Trends – US vs. Europe | 77 Pay-for-Performance | 21 Managerial and Executive Compensation | 42 Accumulated Earnings and Deferred Compensation | 59 Quantitative Methods Used in Benefits Administration

PAQ RELATED INDUSTRY SURVEY RESEARCH

Academies, Military Service (College), Agricultural Implement Manufacturing, Allergenic Extracts (except Diagnostic Substances) Manufacturing, Architectural (except Landscape) Services, Bath Salts Manufacturing, Beryllium Ores Mining and/or Beneficiating, Bus Ticket Offices, Cotton Picker & Stripper Harvesting Machinery Manufacturing, Denture Cleaners, Effervescent, Manufacturing, Directional Drilling of Oil & Gas Wells On A Contract Basis, Drags, Farm-Type Equipment, Manufacturing, Drilling Water Intake Wells, Oil & Gas Field On A Contract Basis, Electronic Research & Development Laboratories or Services, Ethnic Associations, Experimental Farms, Food Manufacturing, Fraternal Associations or Lodges, Social or Civic, Funeral Homes Combined with Crematories, Gold Lode Mining and/or Beneficiating, Gold Ore Mining, Guaranteeing Titles, Hair Preparations (Conditioners, Dyes, Rinses, Shampoos) Manufacturing, Homeowners' Warranty Insurance Carriers, Direct, Hulling Machinery, Farm-Type, Manufacturing, Manganiferousares Ores (not Valued for Iron Content) Mining and/or Beneficiating, Motor Vehicle Manufacturing, Observatories, Research Institutions, Other Direct Insurance (except Life, Health & Medical) Carriers, Planting Machines, Farm-Type, Manufacturing, Poetry Clubs, Powders (Baby, Body, Face, Talcum, Toilet) Manufacturing, Public Speaking Improvement Clubs, Shelters, Runaway Youth, Thorite Mining and/or Beneficiating, Uranium-Radium-Vanadium Ore Mine Site Development for Own Account

ERI RELATED INDUSTRY SURVEY RESEARCH

Assembly Plants, Sport Utility Vehicles On Chassis of Own Manufacture, Business Directories Lithographic (Offset) Printing without Publishing, China Tableware, Vitreous, Manufacturing, Chromium Ore Mining and/or Beneficiating, Coke, Petroleum, Made in Petroleum Refineries, Cortisone, Uncompounded ,Manufacturing, Fibers, Vegetable, Merchant Wholesalers, Freestanding Emergency Medical Centers & Clinics, Garden Furniture, Wood, Manufacturing, Gun Repair & Maintenance Shops without Retailing New Guns, Household-Type Furniture, Wood, not Upholstered (except TV & Radio Housings & Sewing Machine Cabinets), Manufacturing, Laminated Plastics Plate, Sheet (except Packaging) & Shape Manufacturing, Lessors of other Real Estate Property, Magnesium Recovering From Scrap and/or Alloying Purchased Metals, Meat Canning, Poultry (except Baby & Pet Food), Manufacturing, Military Dress Uniforms, Men's & Boys', Cut & Sewn From Purchased Fabric (except Apparel Contractors), Money Market Mutual Funds, Open-Ended, Motor Oils, Synthetic, Manufacturing, Museums, Oil Field Exploration (except Surveying) On A Contract Basis, Plastics & Synthetic Resins Regenerating, Precipitating & Coagulating, Polyvinyl Film & Unlaminated Sheet (except Packaging) Manufacturing, Prisms, Optical, Manufacturing, Refractory Materials (Block, Brick, Mortar, Tile) Merchant Wholesalers, Safety Net System, Erecting & Dismantling At Construction Site, Schools for The Mentally Retarded (except Preschool, Job Training, Vocational Rehabilitation), Stamp Pads Manufacturing, Steel Foundries (except Investment), Styphnic Acid Explosive Materials Manufacturing, Tennis Shirts, Women's, Misses' & Girls', Cut & Sewn From Purchased Fabric (except Apparel Contractors), Trade Unions (except Apprenticeship Programs), Trade Unions, Local

Call Center Representative (Complex Calls) - US National - Information Technology, Software Services

(NAICS: 519190, SIC: 737, eSIC: 737-7379)

For Personal Use

Salary Estimate from SalaryExpert.com	$43,031.00
For a free personal salary report visit SalaryExpert.com

For Business/HR Use

Assessor Series, all US last 365 days
(Data is from ERI's Job Availability Log; allow time for computation. ERI Assessor values are subscriber specific to size, industry, date & city area)

click here

Information Technology, Software Services Salary Survey

(NAICS: 519190, SIC: 737, eSIC: 737-7379)

US National's Information Technology, Software Services Salary Survey reports compensation data for 144 benchmark jobs, accompanied by up to four verifying survey sources.

ERI Salary Surveys is the sponsor of this 2013 participant and digitized industry-specific survey available by geographic (state or national) area.

The Information Technology, Software Services Salary Survey documents market-based pay data for 16 executive and 125 non-management salary benchmark jobs. Verifying sources include ERI's Executive Compensation Assessor and Salary Assessor (both with for-profit data). (Cost-of-living comparisons, differences, index, and differentials are available via ERI's Relocation Assessor & COL Survey calculator.) Job matching is refined with PAQ’s eDOT database. Review rates of error, incumbent counts, and identified participant and digitized organizations for defensible data used by courts, the IRS, and thousands of subscribers.

Two pages of information technology, software services information are reported for each of 144 benchmark positions, including job descriptions, total annual direct compensation, survey means, survey medians, percentiles, incentive/variable pay, graphs with data points vs. years of experience, and trended demographic estimates from ERI's Geographic Assessor & Pay Survey. See ERI newsletters for other compensation issues, salary increase plan surveys, geographic salary statistics, wage differentials, executive compensation studies, and salary guides and comparisons. For US nonprofit employer-provided survey data, see ERI Salary Surveys; or, for private industry, employer-provided, job-focused data, review 124 additional ERI industry-specific US Salary Surveys.

Example of Source Data Retrieval

ERI Assessor Series Survey graphs show or allow retrieval of source documents; click on any "dot." The graph below is derived from ERI Salary Survey Information Technology, Software Services Salary Survey US National. For entities who use competencies rather than jobs to describe work, review the competitive ranges reported by ERI's C3 Family Matrix. For job titles not in this survey, see ERI's unique Assessor Series products.

Call Center Representativ...

Call Center Representative (Complex Calls)

Survey Title:	Information Technology, Software Services Salary Survey
Area:	193000700000
Size:	Large Organizations $10,000,000 to $1 billion	Example from: 2008 trend line is for-profits'

The following job titles are derived from the eDOT Skills & Competencies Project's 100,000+ list and are found in the Information Technology, Software Services Salary Survey: Advertising Manager, Applications Programming Manager, Billing Clerk, Call Center Representative (Complex Calls), Chief Financial Officer, Chief Operating Officer, Client Server Programmer, Computer Processing Scheduler, Computer Services Manager, Computer Software Developer, Computer Systems Hardware Analyst, Computer Technical Support Specialist, Contract Administrator, Corporate Secretary, Credit & Collection Clerk, Customer Service Representative (General Calls), Customer Service Representative (Specialized Calls), Data Control Supervisor, Data Entry Operator, Data Examination Clerk, Data Recovery Planner, Database Architect, Database Design Analyst, Graphic Designer, Information Technology Audit Director, Information Technology Audit Director, Information Technology Auditor, Information Technology Auditor, Infrastructure Project Manager, Janitor, Manager Computer Systems Project, Network Communications Technician, Network Control Manager, Network Planning Manager, Program/Project Management Office Analyst, Social Networking Analyst, Software Design Manager, Systems & Programming Manager, Systems Analysis Director, Systems Analyst Lead, Tape Librarian, Tape Librarian, Top Research Officer, Typist, User Support Analyst Supervisor, Video Game Programmer, Web Administrator, Web Content Administrator, Webmaster, Webmaster

Salary Survey Data for
Compensation Professionals

Learn More

INDUSTRY SURVEYS

JOB FUNCTION SURVEYS

See More...

SALARY SURVEY CHARTS

GEOGRAPHIC RELATED DATA

FUN SALARY RESEARCH

RELATED PAQ eDOT PROJECT JOB TITLES

Account Adjuster, Account Service Representative, Bill Complaints Investigator, Call Centre Agent, Client Representative, Complaint Adjuster, Custom Service Representatives Utilities, Customer Advocate, Customer Care Representative (CCR), Customer Retention Management Business Data Analyst, Customer Retention Management Integration Specialist, Customer Service Intake Representative, Customer Service Liaison, Customer Service Manager (CSM), Customer Service Technician, Customer Services Representatives Utilities, Customer Support Manager, Lineman Service or Work Dispatcher, Lost Claims Clerk, Lost or Damaged Goods Claim Clerk, Outbound Customer Service Representative, Phone Representative, Product Consultant, Regulatory Specialist, Resource Center Representative, Service Consultant, Telephone Service Adviser, Trouble Clerk, Utilities Overseer, Warranty Manager

Privacy Policy Terms of Use
	Copyright © 2013 ERI Economic Research Institute, Inc. All rights reserved. ERI Economic Research Institute is an Authorized User of selected Statistics Canada data under Agreement Number 6184. ERI’s intellectual property rights include Patent Nos. 6,862,596 and 7,647,322, "System and method for retrieving and displaying data, such as economic data relating to salaries, cost of living and employee benefits." Other Internet-related applications are Patents Pending.
ERI salary survey and cost of living comparison software provide: salary data, salary surveys data, free salary surveys, it salary survey, salary survey canada information, cost of living comparisons, salary comparison guides, salary comparisons, salary ranges, salary guide software, nonprofit executive compensation data, compensation software, compensation survey software, compensation surveys software, salary software, salary surveys software, cost of living comparisons, cost of living data, a cost of living calculator, ceo compensation and executive salaries data, geographic wage differentials, geographic pay differentials, geographic salaries, geographic salary data, geographic salary differentials, compensation survey analyses, 2013 salary increases and 2014 salary structure guides, wage survey salary information, compensation surveys and wage surveys, cost of living surveys for cost of living differentials, and a dictionary of occupational titles for job analysis.