User Support Analyst salary survey data for Call Centers Salary Survey in US National and Other States - ERI Salary Surveys: Provider of industry-specific, job function and nonprofit surveys

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Call Centers Salary Survey

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STATE AREA SALARY SURVEY RESEARCH

COUNTRY SALARY SURVEY RESEARCH

United States | US ALAS Nonprofits

ERI and its affiliates provide quality corporate planning salary survey data to over 10,000 subscribers, including government agencies, expert witnesses, courts, and professional compensation analysts. ERI Assessor Series report on a wide range of locations.

PAQ assists ERI in providing Global Salary Calculator values derived from job family (generalities) parsed by PAQ's eDOT Skills & Competency Project work measures.

ERI DISTANCE LEARNING CENTER ONLINE COURSES

02 Online Total Rewards Administration | 15 Federal Employment Laws That Impact Compensation and Benefits | 81 Creating a Competitive Salary Assessment | 19 Quantitative Methods Used in Salary Administration | 72 Nonprofit Variable Pay | 58 Comparing the DOT, O*NET and eDOT | 18 Intermediate Sanctions | 12 IRS Reasonable Executive Compensation | 50 Employee Life and Disability Insurance | 60 Individual Retirement Accounts and 401(k) Plans — Saving and Investing for the Future

PAQ RELATED INDUSTRY SURVEY RESEARCH

Accidental Death & Dismemberment Insurance Carriers, Direct, All other Information Services, Alumni Associations, Bacterial Vaccines Manufacturing, Bauxite Mining and/or Beneficiating, Blowers, Forage, Manufacturing, Disability Insurance Carriers, Direct, Drilling Oil & Gas Wells, Dusters, Farm-Type, Manufacturing, Farm Machinery & Equipment Manufacturing, Forestry & Logging, Galena Mining and/or Beneficiating, Glass & Glass Product Manufacturing, Glass Scrap Merchant Wholesalers, Hafnium Mining and/or Beneficiating, Hand Lotions Manufacturing, Hedge Trimmers, Powered, Manufacturing, Isopentane Recovered From Oil & Gas Field Gases, Law Schools, Manganese Concentrates Beneficiating, Miscellaneous Financial Investment Activities, Natural Gas Liquid Extraction, Other Fabricated Metal Product Manufacturing, Product Warranty Insurance Carriers, Direct, Pulp, Paper & Paperboard Mills, Recyclable Materials (Glass, Metal, Paper) Merchant Wholesalers, Rubber Scrap & Scrap Tires Merchant Wholesalers, Savings Bank Life Insurance Carriers, Direct, Shears, Powered, for Use On Animals, Manufacturing, Shelters, Homeless, Snowblowers & Throwers, Residential-Type, Manufacturing, Social Science Research & Development Services, Stock Transfer Agencies, Waste Collection, Treatment & Disposal Through A Sewer System, Youth Clubs (except Recreational only)

ERI RELATED INDUSTRY SURVEY RESEARCH

Arsenates (except Insecticides) Manufacturing, Boiler, Tank & Shipping Container Manufacturing, Boric Acid Manufacturing, Church Bell & Tower Clock Installation, Conference Center, No Promotion of Events, Rental or Leasing, Customer Service Management Consulting Services, Demand Meters, Electric, Manufacturing, Dictionary Publishers & Printing Combined, Differential Thermal Analysis Instruments, Laboratory-Type, Manufacturing, Electronic Capacitor Manufacturing, Fax Machine Rental or Leasing, Fireplace, Masonry, Installation, Fuel Oils Manufacturing, Furniture Tops, Glass (Beveled, Cut, Polished), Made From Purchased Glass, Gas Analyzers, Laboratory-Type, Manufacturing, General Economics Statistical Agencies, Gift Wrap Made From Purchased Materials, Guns, Caulking, Nonpowered, Manufacturing, Insurance Carriers, Life, Direct, Lamp Ballasts Manufacturing, Magnesium Compounds, not Specified Elsewhere by Process, Manufacturing, Merchant Wholesalers, Nondurable Goods, Other Insurance Related Activities, Persian Orange Lake Manufacturing, Schools, Correspondence, College Level, Smoke Detectors Manufacturing, Soil Test Drilling, Sprinkler Systems, Fire, Merchant Wholesalers, Stemware Made From Purchased Glass, Telecommunications Carriers, Wired, Warehousing, Refrigerated, Wire Rope (except Insulated) Merchant Wholesalers

User Support Analyst - US National - Call Centers

(NAICS: 561421, SIC: 9095, eSIC: 9095-9095)

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Salary Estimate from SalaryExpert.com	$68,857.00
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Assessor Series, all US last 365 days
(Data is from ERI's Job Availability Log; allow time for computation. ERI Assessor values are subscriber specific to size, industry, date & city area)

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Call Centers Salary Survey

(NAICS: 561421, SIC: 9095, eSIC: 9095-9095)

US National's Call Centers Salary Survey reports compensation data for 129 benchmark jobs, accompanied by up to four verifying survey sources.

ERI Salary Surveys is the sponsor of this 2012 participant and digitized traditional wage, salary and incentive survey available by geographic (state or national) area.

Verifying sources for these call center jobs may include ERI's Executive Compensation Assessor and Salary Assessor (both with for-profit data) and ERI's Nonprofit Comparables Assessor & Tax-Exempt Survey databases. (Cost-of-living comparisons, differences, index, and differentials are available via ERI's Relocation Assessor & COL Survey calculator). Job matching is enhanced with PAQ's eDOT Skills and Competencies Project database. Review rates of error, incumbent counts, and identified participant and digitized organizations for defensible data used by courts, the IRS and thousands of subscribers.

Two pages of call center information are reported for each of 129 benchmark positions, including job descriptions, total annual direct compensation, survey means, survey medians, percentiles, incentive/variable pay, graphs with data points vs. years of experience, and trended demographic estimates from ERI's Geographic Assessor & Pay Survey. (See ERI newsletters for other compensation issues, salary increase plan surveys, geographic salary statistics, wage differentials, executive compensation studies and salary guides and comparisons. For US nonprofit employer-provided survey data, see ERI Salary Surveys; or for private industry, employer-provided, job focused data, review 17 additional US job family Salary Surveys.)

Example of Source Data Retrieval

ERI Assessor Series Survey graphs show or allow retrieval of source documents; click on any "dot." The graph below is derived from ERI Salary Survey Call Centers Salary Survey US National. For entities who use competencies rather than jobs to describe work, review the competitive ranges reported by ERI's C3 Family Matrix. For job titles not in this survey, see ERI's unique Assessor Series products.

User Support Analyst

User Support Analyst

Survey Title:	Call Centers Salary Survey
Area:	193000700000
Size:	Large Organizations $10,000,000 to $1 billion	Example from: 2008 trend line is for-profits'

User Support Analyst

Survey Title:	Call Centers Salary Survey
Area:	193000700000
Size:	Large Organizations $10,000,000 to $1 billion	Example from: 2008 trend line is for-profits'

The following job titles are derived from the eDOT Skills & Competencies Project's 100,000+ list and are found in the Call Centers Salary Survey: Accountant, Accounting Clerk, Accounting Clerk, Accounting Clerk, Accounts Payable Clerk, Accounts Receivable Supervisor, Benefits Manager, Bilingual Secretary, Building & Facilities Supervisor, Call Center Manager, Call Center Manager, Call Center Nurse RN, Call Center Representative (Complex Calls), Call Center Representative (General Calls), Call Center Representative (Specialized Calls), Chief Financial Officer, Chief Operating Officer, Customer Service Manager, Customer Service Representative Financial, Employee Training Manager, Financial Analysis Manager, Help Desk Supervisor, HRIS Analyst, Human Resources Clerk, Information Technology Auditor, Inside Sales Representative, Maintenance Supervisor, Market Research Analyst, Market Research Analyst, Office Manager, Order Clerk, Payroll Supervisor, Receptionist, Receptionist, Reservation Clerk, Sales Order Manager, Sales Order Supervisor, Sales Representative, Sales Training Manager, Sales Training Representative, Script Writer, Shipping Clerk, Telemarketer, Telemarketer, Telemarketing Supervisor, Telephone Operator Supervisor, Telephone Operator Supervisor, User Support Analyst, User Support Analyst Supervisor, User Support Analyst Supervisor

Salary Survey Data for
Compensation Professionals

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INDUSTRY SURVEYS

JOB FUNCTION SURVEYS

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SALARY SURVEY CHARTS

GEOGRAPHIC RELATED DATA

FUN SALARY RESEARCH

RELATED PAQ eDOT PROJECT JOB TITLES

Associate User Assistant, Automatic Data Processing Customer Liaison (ADP Customer Liaison), Clerk User Support Liason Coordination, Client Service, Computer Aide, Computer Installer, Computer Support Specialist R&D, Computer System Technician, Computer Technologist Hardware, Crash Rescue Worker, Customer Help Desk Technician, Customer Support Coordinator, Customer Support Information Technology Specialist, Customer Support Intern, Customer Support Representative, Customer Technical Support Coordinator, Data Center Support Analyst, Database Maintenance, Help Desk Support Specialist, Helpdesk Analyst, Helpdesk Manager, Microcomputer Technician, Network Control Operators Supervisor, Networking Technician, PC Tech (Personal Computer Technician), Personal Computer Support Technician Lead, Product Support Engineer, Product Support Specialist, Supervisor User Support Liason Coordination, Support Staff Clerk

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	Copyright © 2013 ERI Economic Research Institute, Inc. All rights reserved. ERI Economic Research Institute is an Authorized User of selected Statistics Canada data under Agreement Number 6184. ERI’s intellectual property rights include Patent Nos. 6,862,596 and 7,647,322, "System and method for retrieving and displaying data, such as economic data relating to salaries, cost of living and employee benefits." Other Internet-related applications are Patents Pending.
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