Telephone Operator salary survey data for Call Centers Salary Survey in US National and Other States - ERI Salary Surveys: Provider of industry-specific, job function and nonprofit surveys

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Call Centers Salary Survey

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STATE AREA SALARY SURVEY RESEARCH

COUNTRY SALARY SURVEY RESEARCH

United States | US ALAS Nonprofits

ERI and its affiliates provide quality corporate planning salary survey data to over 10,000 subscribers, including government agencies, expert witnesses, courts, and professional compensation analysts. ERI Assessor Series report on a wide range of locations.

PAQ assists ERI in providing Global Salary Calculator values derived from job family (generalities) parsed by PAQ's eDOT Skills & Competency Project work measures.

ERI DISTANCE LEARNING CENTER ONLINE COURSES

02 Online Total Rewards Administration | 71 Environments of Compensation and Benefits Administration | 33 Conducting Job Analysis | 81 Creating a Competitive Salary Assessment | 82 Creating a Competitive Salary Structure | 78 Salary Increase Planning | 84 Labor Market Trends – US vs. Europe | 32 Eliminating the Gender Pay Gap | 91 Multiple Country Compensation Programs | 60 Individual Retirement Accounts and 401(k) Plans — Saving and Investing for the Future

PAQ RELATED INDUSTRY SURVEY RESEARCH

Accommodation, Agricultural Implement Manufacturing, Antiperspirants, Personal, Manufacturing, Balers, Farm-Type (Cotton, Hay, Straw), Manufacturing, Certification of Schools & Teachers, Chromium Ore Mining and/or Beneficiating, Closed-End Investment Funds (except Reits), Cmos (Collateralized Mortgage Obligations), Colleges (except Junior Colleges), Cotton Picker & Stripper Harvesting Machinery Manufacturing, Cream Separators, Farm-Type, Manufacturing, Deodorants, Personal, Manufacturing, Direct Life Insurance Carriers, Dusters, Farm-Type, Manufacturing, Electrical Equipment, Appliance & Component Manufacturing, Embalming Services, Environmental Research & Development Laboratories or Services, Exchange Clearinghouses, Commodities or Securities, Fire Insurance Carriers, Direct, Grocery Stores, Hair Clippers for Animal Use, Electric, Manufacturing, Hotel Reservation Services, Industrial Wastes To Be Reclaimed Merchant Wholesalers, Iron & Steel Mills & Ferroalloy Manufacturing, Military Service Academies (College), Petroleum Gases, Liquefied, Recovering From Oil & Gas Field Gases, Property Damage Insurance Carriers, Direct, Quicksilver Ores & Metal Mining and/or Beneficiating, Railroad Ticket Offices, Serums (except Diagnostic Substances) Manufacturing, Sports Ticket Offices, Ticket Offices for Foreign Cruise Ship Companies, Time Share Exchange Services, Condominium, Towelettes, Premoistened, Manufacturing, Women's Clubs

ERI RELATED INDUSTRY SURVEY RESEARCH

Aircraft & Automotive Wire or Cable Made From Purchased Copper in Wire Drawing Plants, Balls, Rubber (except Athletic Equipment), Manufacturing, Biological Consulting Services, Breechings, Fabricated Metal Plate Work, Manufacturing, Car Alarm Manufacturing, Cedar Oil Manufacturing, Compensation Consulting Services, Construction Management, Industrial Building (except Warehouses), Cooking Schools, Distilleries, Dog Racing Kennels, Elementary Schools, Exchanges, Securities, Highway Guardrails, Sheet Metal (except Stampings), Manufacturing, Hydrology Consulting Services, Mailing Equipment Rental or Leasing, Measuring Instruments, Industrial Process Control-Type, Manufacturing, Mechanical Rubber Goods Merchant Wholesalers, Muriate of Potash, Mining, Other Building Equipment Contractors, Pelts, Raw, Merchant Wholesalers, Protective Committees, Security Holders, Public Health Program Administration, Nonoperating, Publishers, Book, Combined with Printing, Road Construction & Maintenance Machinery Merchant Wholesalers, Safety Consulting Services, Sandblasting, Building Exterior, Sheet, Aluminum, Made in Integrated Secondary Smelting & Flat Rolling Mills, Tank Tops, Underwear, Women's, Misses' & Girls', Cut & Sewn From Purchased Fabric (except Apparel Contractors), Tools, Dentists', Manufacturing, Tractors & Attachments, Lawn & Garden-Type, Manufacturing, Watch Jewels Manufacturing

Telephone Operator - US National - Call Centers

(NAICS: 561421, SIC: 9095, eSIC: 9095-9095)

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Salary Estimate from SalaryExpert.com	$32,126.00
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Assessor Series, all US last 365 days
(Data is from ERI's Job Availability Log; allow time for computation. ERI Assessor values are subscriber specific to size, industry, date & city area)

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Call Centers Salary Survey

(NAICS: 561421, SIC: 9095, eSIC: 9095-9095)

US National's Call Centers Salary Survey reports compensation data for 129 benchmark jobs, accompanied by up to four verifying survey sources.

ERI Salary Surveys is the sponsor of this 2012 participant and digitized traditional wage, salary and incentive survey available by geographic (state or national) area.

Verifying sources for these call center jobs may include ERI's Executive Compensation Assessor and Salary Assessor (both with for-profit data) and ERI's Nonprofit Comparables Assessor & Tax-Exempt Survey databases. (Cost-of-living comparisons, differences, index, and differentials are available via ERI's Relocation Assessor & COL Survey calculator). Job matching is enhanced with PAQ's eDOT Skills and Competencies Project database. Review rates of error, incumbent counts, and identified participant and digitized organizations for defensible data used by courts, the IRS and thousands of subscribers.

Two pages of call center information are reported for each of 129 benchmark positions, including job descriptions, total annual direct compensation, survey means, survey medians, percentiles, incentive/variable pay, graphs with data points vs. years of experience, and trended demographic estimates from ERI's Geographic Assessor & Pay Survey. (See ERI newsletters for other compensation issues, salary increase plan surveys, geographic salary statistics, wage differentials, executive compensation studies and salary guides and comparisons. For US nonprofit employer-provided survey data, see ERI Salary Surveys; or for private industry, employer-provided, job focused data, review 17 additional US job family Salary Surveys.)

Example of Source Data Retrieval

ERI Assessor Series Survey graphs show or allow retrieval of source documents; click on any "dot." The graph below is derived from ERI Salary Survey Call Centers Salary Survey US National. For entities who use competencies rather than jobs to describe work, review the competitive ranges reported by ERI's C3 Family Matrix. For job titles not in this survey, see ERI's unique Assessor Series products.

Telephone Operator

Telephone Operator

Survey Title:	Call Centers Salary Survey
Area:	193000700000
Size:	Large Organizations $10,000,000 to $1 billion	Example from: 2008 trend line is for-profits'

The following job titles are derived from the eDOT Skills & Competencies Project's 100,000+ list and are found in the Call Centers Salary Survey: Accountant, Accounts Payable Supervisor, Accounts Receivable Clerk, Accounts Receivable Clerk, Benefits Clerk, Bilingual Secretary, Bookkeeper, Building Maintenance Worker, Business Systems Analyst, Call Center Representative (Complex Calls), Central Office Equipment Engineer, Chief Financial Officer, Chief Operating Officer, Collection Manager, Collection Supervisor, Commercial Loan Collector, Communications Engineer, Communications Engineer, Credit & Collection Supervisor, Credit & Collection Supervisor, Credit Manager, Customer Service Director, Customer Service Manager, Customer Service Representative Insurance (Personal), Employee Training Manager, Employee Training Supervisor, Hotel Sales Representative, Human Resources Analyst, Insurance Customer Service Representative (Personal), Internal Auditor, Loan Collector Consumer, Maintenance Helper, Maintenance Mechanic, Maintenance Worker, Paralegal, PC Specialist, Purchasing Clerk, Registered Nurse Call Center, Sales Training Manager, Sales Training Manager, Sales Training Representative, Secretary, Systems & Programming Manager, Systems & Programming Manager, Systems & Programming Manager, Systems Analyst, Telephone Operator Supervisor, Time Clerk, User Support Analyst, User Support Analyst Supervisor

Salary Survey Data for
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INDUSTRY SURVEYS

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SALARY SURVEY CHARTS

GEOGRAPHIC RELATED DATA

FUN SALARY RESEARCH

RELATED PAQ eDOT PROJECT JOB TITLES

Auxiliary Operator Telephone Systems, Cbx Operator, Charge Operator Telephone Systems, Clerk Telephone Quotation, Command and Control Specialist, Communication Coordinator, Directory Assistant, Exchange Operator, Exchange Operator Telephone System, Guest Services Receptionist PBX, Information Operator Telephone System, Long Distance Operator Telephone System, Operators Teacher, Phone Operator, Receptionist Phone Operator, Routing Operator, Service Associate, Tandem Operator, Teacher PBX, Telegraph Office Telephone Clerk, Telephone Message Center Operator, Telephone Operator Answering Service or Answering Phones, Telephone Operator Telephone System, Telephone Order Center Representative, Telephone Service Assistant Telephone System, Telephone Service Observer Telephone System, Telephone Switchboard Supervisor, Topographer, Traffic Observer Telephone System, Water Meter Switchboard Operator

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