Telephone Operator salary survey data for Call Centers Salary Survey in Delaware and Other States - ERI Salary Surveys: Provider of industry-specific, job function and nonprofit surveys

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Call Centers Salary Survey

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STATE AREA SALARY SURVEY RESEARCH

COUNTRY SALARY SURVEY RESEARCH

United States | US ALAS Nonprofits

ERI and its affiliates provide quality corporate planning salary survey data to over 10,000 subscribers, including government agencies, expert witnesses, courts, and professional compensation analysts. ERI Assessor Series report on a wide range of locations.

PAQ assists ERI in providing Global Salary Calculator values derived from job family (generalities) parsed by PAQ's eDOT Skills & Competency Project work measures.

ERI DISTANCE LEARNING CENTER ONLINE COURSES

09 Basic Quantitative Methods | 83 Designing a Branch Office Salary Structure | 34 Using Job Evaluation in Your Organization | 84 Labor Market Trends – US vs. Europe | 32 Eliminating the Gender Pay Gap | 59 Quantitative Methods Used in Benefits Administration | 74 Trends in Retirement Plans | 40 How to Manage Personal Debt | 70 Planning for the Government's Help in Retirement: Social Security and Medicare | 20 The Basics of Employee Stock Option Plans

PAQ RELATED INDUSTRY SURVEY RESEARCH

Accounting, Tax Preparation, Bookkeeping & Payroll Services, Architects' (except Landscape) Offices, Automobile Clubs (except Road & Travel Services), Bastnaesite Mining and/or Beneficiating, Bonding, Fidelity or Surety Insurance, Direct, Branches of Foreign Banks, Carnotite Mining and/or Beneficiating, Collateralized Mortgage Obligations (Cmos), Copper Ores Mining and/or Beneficiating, Cream Separators, Farm-Type, Manufacturing, Disability Insurance Carriers, Direct, Electronic Research & Development Laboratories or Services, Ethnic Associations, Fire Insurance Carriers, Direct, Funds, Health & Welfare, Hematology Products (except Diagnostic Substances) Manufacturing, Industrial Research & Development Laboratories or Services, Insurance Carriers, Fidelity, Direct, Insurance Carriers, Property & Casualty, Direct, Insurance Carriers, Surety, Direct, Iridium Mining and/or Beneficiating, Manganiferousares Ores (not Valued for Iron Content) Mining and/or Beneficiating, Metal Scrap & Waste Merchant Wholesalers, Oil Lease Brokers' Offices, Palladium Mining and/or Beneficiating, Petroleum Gases, Liquefied, Recovering From Oil & Gas Field Gases, Seeders, Lawn & Garden-Type, Manufacturing, Silver Ore Mining, Sociological Research & Development Services, Spudding in Oil & Gas Wells On A Contract Basis, Suntan Lotions & Oils Manufacturing, Theological Seminaries Offering Baccalaureate or Graduate Degrees, Toilet Preparations (Cosmetics, Deodorants, Perfumes) Manufacturing, Tourism Bureaus, Visitors Bureaus

ERI RELATED INDUSTRY SURVEY RESEARCH

Agricultural Magazines & Periodicals Printing (except Flexographic, Gravure, Lithographic, Quick, Screen) without Publishing, Armory Construction, Beds, Wood Hotel-Type, Manufacturing, Beer, Wine & Distilled Alcoholic Beverage Merchant Wholesalers, Coal Beneficiating Plants, Anthracite, Compensation Consulting Services, Containers, Industrial, Merchant Wholesalers, File Folders (Accordion, Expanding, Hanging, Manila) Made From Purchased Paper & Paperboard, Fishing Equipment & Supplies (except Commercial) Merchant Wholesalers, Flannel Shirts (except Work Shirts), Men's & Boys', Cut & Sewn From Purchased Fabric (except Apparel Contractors), Gas Lease Brokers' Offices, Glasshouse Refractories Manufacturing, Hall & Banquet Room, Nonresidential, Rental or Leasing, Lamp Bulbs & Tubes, Health, Infrared & Ultraviolet Radiation, Manufacturing, Marine Reinsurance Carriers, Mental Retardation Homes, Mining Machinery & Equipment Repair & Maintenance Services, Night Stands, Wood, Manufacturing, Nightgowns, Women's, Misses' & Girls', Cut & Sewn From Purchased Fabric (except Apparel Contractors), Offset Inks Manufacturing, Organo-Phosphate Based Insecticides Manufacturing, Orthopedic Devices Manufacturing, Phlogopite Mining and/or Beneficiating, Rehabilitation Agencies for Offenders, Rns' (Registered Nurses) Offices (Centers, Clinics), Scientific Journal & Periodical Publishers (except Exclusive Internet Publishing), Sheet, Aluminum, Made by Flat Rolling Purchased Aluminum, Sonar Fish Finders Manufacturing, Toilet Fixtures, Plastics, Manufacturing, Uranium Ores Mining and/or Beneficiating, Watt-Hour & Demand Meters, Combined, Manufacturing, Wire Products, Iron or Steel, Made in Wire Drawing Plants

Telephone Operator - US National - Call Centers

(NAICS: 561421, SIC: 9095, eSIC: 9095-9095)

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Assessor Series, all US last 365 days
(Data is from ERI's Job Availability Log; allow time for computation. ERI Assessor values are subscriber specific to size, industry, date & city area)

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Call Centers Salary Survey

(NAICS: 561421, SIC: 9095, eSIC: 9095-9095)

Delaware's Call Centers Salary Survey reports compensation data for 129 benchmark jobs, accompanied by up to four verifying survey sources.

ERI Salary Surveys is the sponsor of this 2012 participant and digitized traditional wage, salary and incentive survey available by geographic (state or national) area.

Verifying sources for these call center jobs may include ERI's Executive Compensation Assessor and Salary Assessor (both with for-profit data) and ERI's Nonprofit Comparables Assessor & Tax-Exempt Survey databases. (Cost-of-living comparisons, differences, index, and differentials are available via ERI's Relocation Assessor & COL Survey calculator). Job matching is enhanced with PAQ's eDOT Skills and Competencies Project database. Review rates of error, incumbent counts, and identified participant and digitized organizations for defensible data used by courts, the IRS and thousands of subscribers.

Two pages of call center information are reported for each of 129 benchmark positions, including job descriptions, total annual direct compensation, survey means, survey medians, percentiles, incentive/variable pay, graphs with data points vs. years of experience, and trended demographic estimates from ERI's Geographic Assessor & Pay Survey. (See ERI newsletters for other compensation issues, salary increase plan surveys, geographic salary statistics, wage differentials, executive compensation studies and salary guides and comparisons. For US nonprofit employer-provided survey data, see ERI Salary Surveys; or for private industry, employer-provided, job focused data, review 17 additional US job family Salary Surveys.)

Example of Source Data Retrieval

ERI Assessor Series Survey graphs show or allow retrieval of source documents; click on any "dot." The graph below is derived from ERI Salary Survey Call Centers Salary Survey Delaware. For entities who use competencies rather than jobs to describe work, review the competitive ranges reported by ERI's C3 Family Matrix. For job titles not in this survey, see ERI's unique Assessor Series products.

Telephone Operator

Telephone Operator

Survey Title:	Call Centers Salary Survey
Area:	193000700000
Size:	Large Organizations $10,000,000 to $1 billion	Example from: 2008 trend line is for-profits'

The following job titles are derived from the eDOT Skills & Competencies Project's 100,000+ list and are found in the Call Centers Salary Survey: Account Manager Sales, Accounts Payable Supervisor, Accounts Receivable Supervisor, Administrative Assistant, Building & Facilities Manager, Call Center Manager, Call Center Representative (Complex Calls), Call Center Representative (Complex Calls), Central Office Equipment Engineer, Chief Executive Officer, Chief Financial Officer, Chief Financial Officer, Chief Human Resources Officer, Communications Engineer, Computer Audit Supervisor, Computer Audit Supervisor, Customer Service Director, Customer Service Representative (General Calls), Customer Service Representative Insurance (Personal), Disaster Recovery Planner, Employment Interviewer, General Clerk, Help Desk Representative, Hotel Sales Representative, HRIS Analyst, HRIS Manager, Human Resources Manager, Information Technology Auditor, Janitorial Supervisor, Mail Clerk, Mailroom Supervisor, Mailroom Supervisor, Maintenance Supervisor, Nurse Call Center Manager, Office Supervisor, Order Clerk, Payroll Clerk, Purchasing Clerk, Receiving Clerk, Receptionist, Registered Nurse Call Center, Reservation Clerk, Reservation Clerk, Sales Order Supervisor, Service Order Dispatcher, Staff Attorney, Systems & Programming Manager, Telemarketing Supervisor, User Support Analyst Supervisor, Vacation Sales Representative

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SALARY SURVEY CHARTS

GEOGRAPHIC RELATED DATA

FUN SALARY RESEARCH

RELATED PAQ eDOT PROJECT JOB TITLES

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