Your cart is empty. Your Account | Sign In Help
 
   Order and
             Receive Today!

Call Centers Salary Survey
Select a Report Year:
Select a Location:
Report Format
Online PDF - $489.00
Mailed Hardcopy* - $489.00
*Fees apply
Include SCOs (what's this?)
I agree to the End User Agreement


Have a question or prefer to be billed? Please call:
877.210.6563

Available in hardcopy too!
Call us for past editions.

Find your survey match!
Enter your job title

STATE AREA SALARY SURVEY RESEARCH
US National | Alabama | Alaska | Arizona | Arkansas | California | Colorado | Connecticut | Delaware | District Of Columbia - Dist... | Florida | Georgia | Hawaii | Idaho | Illinois | Indiana | Iowa | Kansas | Kentucky | Louisiana | Maine | Maryland | Massachusetts | Michigan | Minnesota | Mississippi | Missouri | Montana | Nebraska | Nevada | New Hampshire | New Jersey | New Mexico | New York | North Carolina | North Dakota | Ohio | Oklahoma | Oregon | Pennsylvania | Rhode Island | South Carolina | South Dakota | Tennessee | Texas | Utah | Vermont | Virginia | Washington | West Virginia | Wisconsin | Wyoming

COUNTRY SALARY SURVEY RESEARCH
United States | US ALAS Nonprofits

ERI and its affiliates provide quality corporate planning salary survey data to over 10,000 subscribers, including government agencies, expert witnesses, courts, and professional compensation analysts. ERI Assessor Series report on a wide range of locations.

PAQ assists ERI in providing Global Salary Calculator values derived from job family (generalities) parsed by PAQ's eDOT Skills & Competency Project work measures.


ERI DISTANCE LEARNING CENTER ONLINE COURSES
34 Using Job Evaluation in Your Organization | 77 Pay-for-Performance | 21 Managerial and Executive Compensation | 11 Daubert Criteria for Expert Witness Testimony | ADR100 History and Theory of Dispute Mediation | 52 Use of the DOT in the SSA Disability Determination Process | 57 Relocating an Employee Within the United States | 94 International Facility Relocations | 59 Quantitative Methods Used in Benefits Administration | 60 Individual Retirement Accounts and 401(k) Plans — Saving and Investing for the Future


PAQ RELATED INDUSTRY SURVEY RESEARCH

Annuities Underwriting, Antiserums Manufacturing, Architectural (except Landscape) Services, Blushes, Face, Manufacturing, Computer & Peripheral Equipment Manufacturing, Contact Lens Insurance, Direct, Credit Life Insurance Carriers, Direct, Dental Insurance Carriers, Direct, Drags, Farm-Type Equipment, Manufacturing, Education Program Administration, Education Statistics Centers, Government, Fractionating Natural Gas Liquids, Funeral Homes & Funeral Services, Gases, Petroleum, Liquefied, Extraction, Guided Missile & Space Vehicle Engine Research & Development, Huebnerite Mining and/or Beneficiating, Insurance Carriers, Surety, Direct, Language Research & Development Services, Lawn & Garden Tractor & Home Lawn & Garden Equipment Manufacturing, Molybdenite Mining and/or Beneficiating, Mortgage Guaranty Insurance Carriers, Direct, Protective Committees, Security Holders, Semiconductor & other Electronic Component Manufacturing, Specialty Trade Contractors, Sphalerite Mining and/or Beneficiating, Sylvanite Mining and/or Beneficiating, Temporary Shelters (Battered Women's, Homeless, Runaway Youth), Tints, Dyes & Rinses, Hair, Manufacturing, Tomato Harvesting Machines Manufacturing, Tourism Bureaus, Tractors & Attachments, Lawn & Garden-Type, Manufacturing, Tree Shakers (Citrus, Nut, Soft Fruit) Manufacturing, Tyuyamunite Mining and/or Beneficiating, Uranium-Radium-Vanadium Ores Mining and/or Beneficiating, Weeding Machines, Farm-Type, Manufacturing

ERI RELATED INDUSTRY SURVEY RESEARCH

Advisory Commissions, Executive Government, Aprons, Work (except Waterproof, Leather), Women's, Misses' & Girls', Cut & Sewn From Purchased Fabric (except Apparel Contractors), Beverage Bottling Machinery Merchant Wholesalers, Blackboards Merchant Wholesalers, Cesspool Construction, Commercial Credit Reporting Bureaus, Computer-Aided Manufacturing (CAM) Systems Integration Design Services, Concert Hall Operators, Credit Unions, Defibrilators Manufacturing, Denture Adhesives Manufacturing, Dishwashers, Household-Type, Merchant Wholesalers, Drinking Fountains (except Mechanically Refrigerated), Plastics, Manufacturing, Fertilizers, Mixed, Made in Plants Producing Nitrogenous Fertilizer Materials, Fleshers, Leather (Flesh Side of Split Leather), Manufacturing, Flue Lining, Clay, Manufacturing, Gynecologists' Offices (Centers, Clinics), Holding Companies (except Bank, Managing), Humus, Peat, Mining and/or Beneficiating, Kerogen Processing, Metal Pipe Merchant Wholesalers, Noncellulosic Staple Fibers & Filaments Manufacturing, Nose & Ear Plugs Manufacturing, Photographic Equipment Rental, Professional Employer Organizations (PEO), Rod, Aluminum, Made in Integrated Secondary Smelting & Extruding Mills, Silica, Amorphous, Manufacturing, Steatite Porcelain Insulators Manufacturing, Theater Festival Promoters with Facilities, Urethane Foam Products Manufacturing, Valves for Nuclear Applications Manufacturing, Watch Repair Shops without Retailing New Watches
Receptionist - US National - Call Centers
(NAICS: 561421, SIC: 9095, eSIC: 9095-9095)

For Personal Use
Salary Estimate from SalaryExpert.com
$32,066.00
For a free personal salary report visit SalaryExpert.com

For Business/HR Use
Assessor Series, all US last 365 days
(Data is from ERI's Job Availability Log; allow time for computation. ERI Assessor values are subscriber specific to size, industry, date & city area)
click here
Call Centers Salary Survey
(NAICS: 561421, SIC: 9095, eSIC: 9095-9095)

Michigan's Call Centers Salary Survey reports compensation data for 129 benchmark jobs, accompanied by up to four verifying survey sources. ERI Salary Surveys is the sponsor of this 2012 participant and digitized traditional wage, salary and incentive survey available by geographic (state or national) area.

Verifying sources for these call center jobs may include ERI's Executive Compensation Assessor and Salary Assessor (both with for-profit data) and ERI's Nonprofit Comparables Assessor & Tax-Exempt Survey databases. (Cost-of-living comparisons, differences, index, and differentials are available via ERI's Relocation Assessor & COL Survey calculator). Job matching is enhanced with PAQ's eDOT Skills and Competencies Project database. Review rates of error, incumbent counts, and identified participant and digitized organizations for defensible data used by courts, the IRS and thousands of subscribers.

Two pages of call center information are reported for each of 129 benchmark positions, including job descriptions, total annual direct compensation, survey means, survey medians, percentiles, incentive/variable pay, graphs with data points vs. years of experience, and trended demographic estimates from ERI's Geographic Assessor & Pay Survey. (See ERI newsletters for other compensation issues, salary increase plan surveys, geographic salary statistics, wage differentials, executive compensation studies and salary guides and comparisons. For US nonprofit employer-provided survey data, see ERI Salary Surveys; or for private industry, employer-provided, job focused data, review 17 additional US job family Salary Surveys.)


Example of Source Data Retrieval

ERI Assessor Series Survey graphs show or allow retrieval of source documents; click on any "dot." The graph below is derived from ERI Salary Survey Call Centers Salary Survey Michigan. For entities who use competencies rather than jobs to describe work, review the competitive ranges reported by ERI's C3 Family Matrix. For job titles not in this survey, see ERI's unique Assessor Series products.

 Receptionist 
 Receptionist 
Receptionist
Survey Title: Call Centers Salary Survey
Area: 193000700000
Size: Large Organizations
$10,000,000 to $1 billion
Example from:  2008
 trend line is for-profits'
Receptionist
Survey Title: Call Centers Salary Survey
Area: 193000700000
Size: Large Organizations
$10,000,000 to $1 billion
Example from:  2008
 trend line is for-profits'
Salary Survey Data for
Compensation Professionals

SALARY SURVEY CHARTS

Mean Pay by Skill or Ability | Mean Salary by Job | Mean Salary by Location | Mean Total Compensation by Industry Sector | Mean Total Compensation by Job | Median Incentive Bonus Variable Pay by Industry | Median Pay by Experience | Median Pay by Skill or Ability | Median Salary by Job | Median Total Compensation by Industry

GEOGRAPHIC RELATED DATA

Effective Income Payroll & Sales Tax Rates | Employee Insurance Plan Premium Increases | Major Private Sector Employers | Maximum, Minimum Temperatures | Mean and Median Home Prices | Percentage Employment by Industry | Rainfall & Snowfall | Residential Rentals | Taxes State Income | Transportation Cost Increases

FUN SALARY RESEARCH

ERI Urban US COL Index vs. the Government’s CPI: | ERI US Salary Structure Index | Positions That Earn $20 an Hour | The good, bad and the ugly – executive pay in nonprofits by state | US Employed Demographics: | Best Jobs For Boomers | How years of training affects pay | Moving on Up Index – Best places to make ends meet | Top 20 Best Places To Be A Secondary Teacher * | Top 20 Cities by Slowest Wage Growth



ABOUT ERI NEWS ROOM NEWSLETTERS AFFILIATES LINKING SITES CAREERS SITE MAP SALARY SURVEYS BLOG CONTACT
Privacy Policy        Terms of Use
Copyright © 2013 ERI Economic Research Institute, Inc. All rights reserved. ERI Economic Research Institute is an Authorized User of selected Statistics Canada data under Agreement Number 6184. ERI’s intellectual property rights include Patent Nos. 6,862,596 and 7,647,322, "System and method for retrieving and displaying data, such as economic data relating to salaries, cost of living and employee benefits." Other Internet-related applications are Patents Pending.
ERI salary survey and cost of living comparison software provide: salary data, salary surveys data, free salary surveys, it salary survey, salary survey canada information, cost of living comparisons, salary comparison guides, salary comparisons, salary ranges, salary guide software, nonprofit executive compensation data, compensation software, compensation survey software, compensation surveys software, salary software, salary surveys software, cost of living comparisons, cost of living data, a cost of living calculator, ceo compensation and executive salaries data, geographic wage differentials, geographic pay differentials, geographic salaries, geographic salary data, geographic salary differentials, compensation survey analyses, 2013 salary increases and 2014 salary structure guides, wage survey salary information, compensation surveys and wage surveys, cost of living surveys for cost of living differentials, and a dictionary of occupational titles for job analysis.