PC Specialist salary survey data for Call Centers Salary Survey in US National and Other States - ERI Salary Surveys: Provider of industry-specific, job function and nonprofit surveys

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Call Centers Salary Survey

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STATE AREA SALARY SURVEY RESEARCH

COUNTRY SALARY SURVEY RESEARCH

United States | US ALAS Nonprofits

ERI and its affiliates provide quality corporate planning salary survey data to over 10,000 subscribers, including government agencies, expert witnesses, courts, and professional compensation analysts. ERI Assessor Series report on a wide range of locations.

PAQ assists ERI in providing Global Salary Calculator values derived from job family (generalities) parsed by PAQ's eDOT Skills & Competency Project work measures.

ERI DISTANCE LEARNING CENTER ONLINE COURSES

33 Conducting Job Analysis | 83 Designing a Branch Office Salary Structure | 26 Elements of Board of Directors Compensation Committee Review | 21 Managerial and Executive Compensation | 29 Quantitative Methods Used in Executive Compensation | 32 Eliminating the Gender Pay Gap | 38 Fixed and Variable Rate (FAVR) Automobile Allowances | 92 Expatriate Compensation | 93 Global Mobility and the Relocation of an Employee to an International Assignment | 60 Individual Retirement Accounts and 401(k) Plans — Saving and Investing for the Future

PAQ RELATED INDUSTRY SURVEY RESEARCH

Antitoxins Manufacturing, Behavioral Research & Development Services, Convention & Visitors Bureaus, Crop Driers Manufacturing, Crop Insurance Carrier, Direct, Cultivators, Farm-Type, Manufacturing, Cycle Condensate Production, Direct Insurance (except Life, Health & Medical) Carriers, Emergency Shelters (except for Victims of Domestic or International Disasters or Conflicts), Farm Machinery & Equipment Manufacturing, Fire Insurance Carriers, Direct, Gas, Residue, Extraction, Guided Missile & Space Vehicle Parts (except Engines) Research & Development, Heavy & Civil Engineering Construction, Homeless Shelters, Hospitality Management Schools Offering Baccalaureate or Graduate Degrees, Industrial Wastes To Be Reclaimed Merchant Wholesalers, Lead Ore & Zinc Ore Mining, Lead Ore Mine Site Development for Own Account, Mercury Ores Mining and/or Beneficiating, Nut Shellers, Farm-Type, Manufacturing, Oil Lease Brokers' Offices, Psychology Research & Development Services, Scheelite Mining and/or Beneficiating, Securities Holders' Protective Services, Serums (except Diagnostic Substances) Manufacturing, Spreaders, Lawn & Garden-Type, Manufacturing, State Commercial Banks, Temporary Shelters, Tractors & Attachments, Farm-Type, Manufacturing, Tungsten Concentrates Beneficiating, Well Drilling (Oil, Gas, Water Intake Wells) On A Contract Basis, Workover of Oil & Gas Wells On A Contract Basis, Youth Clubs (except Recreational only), Zirconium Concentrates Beneficiating

ERI RELATED INDUSTRY SURVEY RESEARCH

Bank Deposit Insurance Carriers, Direct, Boxes, Sanitary Food (except Folding), Made From Purchased Paper or Paperboard, Cabinets, Metal Household-Type, Freestanding, Manufacturing, Cobalt Compounds, not Specified Elsewhere by Process, Manufacturing, Construction Management, Marine Structure, Cooking Ware (Stoneware, Coarse Earthenware, Pottery), Manufacturing, Cord Sets, Flexible, Nonferrous Metals (except Aluminum, Copper), Made From Purchased Nonferrous Metals (except Aluminum, Copper) in Wire Drawing Plants, Countermeasure Sets (Active Countermeasures, Jamming Equipment) Manufacturing, Dental Technician Schools, Distributors' Associations, Dust Collection Equipment Merchant Wholesalers, Feed Processing Equipment, Farm-Type, Manufacturing, Financial Magazine & Periodical Publishers & Printing Combined, Gas & Liquid Analysis Instruments, Industrial Process-Type, Manufacturing, Gastroenterologists' Offices (Centers, Clinics), Glass Sand Quarrying and/or Beneficiating, Industrial Building Construction, Locker Meat Provisioners, Direct Selling, Lottery Control Boards, Nonoperating, Mental Retardation Hospitals, Nitrosated Hydrocarbon Derivatives Manufacturing, Railroad Models, Hobby & Toy, Manufacturing, Resilient Floor Covering Manufacturing, Scaffolding Merchant Wholesalers, Selenium Compounds, not Specified Elsewhere by Process, Manufacturing, Ship Crew Employment Agencies, Shopping Bags, Paper & Plastics, Merchant Wholesalers, Sulfides & Sulfites Manufacturing, Unions, Credit, Veterinarians' Practices, Watt-Hour Meters, Electric, Manufacturing, Yearbooks Gravure Printing without Publishing

PC Specialist - US National - Call Centers

(NAICS: 561421, SIC: 9095, eSIC: 9095-9095)

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Assessor Series, all US last 365 days
(Data is from ERI's Job Availability Log; allow time for computation. ERI Assessor values are subscriber specific to size, industry, date & city area)

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Call Centers Salary Survey

(NAICS: 561421, SIC: 9095, eSIC: 9095-9095)

US National's Call Centers Salary Survey reports compensation data for 129 benchmark jobs, accompanied by up to four verifying survey sources.

ERI Salary Surveys is the sponsor of this 2012 participant and digitized traditional wage, salary and incentive survey available by geographic (state or national) area.

Verifying sources for these call center jobs may include ERI's Executive Compensation Assessor and Salary Assessor (both with for-profit data) and ERI's Nonprofit Comparables Assessor & Tax-Exempt Survey databases. (Cost-of-living comparisons, differences, index, and differentials are available via ERI's Relocation Assessor & COL Survey calculator). Job matching is enhanced with PAQ's eDOT Skills and Competencies Project database. Review rates of error, incumbent counts, and identified participant and digitized organizations for defensible data used by courts, the IRS and thousands of subscribers.

Two pages of call center information are reported for each of 129 benchmark positions, including job descriptions, total annual direct compensation, survey means, survey medians, percentiles, incentive/variable pay, graphs with data points vs. years of experience, and trended demographic estimates from ERI's Geographic Assessor & Pay Survey. (See ERI newsletters for other compensation issues, salary increase plan surveys, geographic salary statistics, wage differentials, executive compensation studies and salary guides and comparisons. For US nonprofit employer-provided survey data, see ERI Salary Surveys; or for private industry, employer-provided, job focused data, review 17 additional US job family Salary Surveys.)

Example of Source Data Retrieval

ERI Assessor Series Survey graphs show or allow retrieval of source documents; click on any "dot." The graph below is derived from ERI Salary Survey Call Centers Salary Survey US National. For entities who use competencies rather than jobs to describe work, review the competitive ranges reported by ERI's C3 Family Matrix. For job titles not in this survey, see ERI's unique Assessor Series products.

PC Specialist

PC Specialist

Survey Title:	Call Centers Salary Survey
Area:	193000700000
Size:	Large Organizations $10,000,000 to $1 billion	Example from: 2008 trend line is for-profits'

PC Specialist

Survey Title:	Call Centers Salary Survey
Area:	193000700000
Size:	Large Organizations $10,000,000 to $1 billion	Example from: 2008 trend line is for-profits'

The following job titles are derived from the eDOT Skills & Competencies Project's 100,000+ list and are found in the Call Centers Salary Survey: Account Manager Sales, Account Supervisor, Accounts Payable Clerk, Accounts Payable Clerk, Accounts Payable Supervisor, Administrative Assistant, Business Systems Analyst, Call Center Representative (General Calls), Central Office Equipment Engineer, Chief Customer Service Officer, Chief Human Resources Officer, Collection Manager, Communications Engineer, Computer Audit Supervisor, Computer Programmer, Credit & Collection Supervisor, Customer Service Director, Customer Service Director, Customer Service Director, Customer Service Supervisor, Database Administrator, Executive Secretary, Financial Analyst, Help Desk Representative, Help Desk Representative, Human Resources Analyst, Janitor, Mail Clerk, Maintenance Supervisor, Office Supervisor, Order Clerk, Order Clerk, Purchasing Clerk, Purchasing Manager, Receiving Clerk, Receptionist, Receptionist, Sales Order Manager, Sales Training Director, Sales Training Director, Sales Training Manager, Secretary, Security Guard, Shipping Clerk, Staff Attorney, Systems Analyst, Telemarketer, Telephone Installer, Telephone Operator Supervisor, Top Customer Service Officer

Salary Survey Data for
Compensation Professionals

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INDUSTRY SURVEYS

JOB FUNCTION SURVEYS

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SALARY SURVEY CHARTS

GEOGRAPHIC RELATED DATA

FUN SALARY RESEARCH

ERI Urban US COL Index vs. the Government’s CPI: | ERI US Salary Structure Index: | Starting Salary by Degree: Bachelors vs. Masters | The good, bad and the ugly – executive pay in nonprofits by state | Fastest growing pay by industry | Fastest growing pay in areas, states, provinces: | How years of training affects pay | Moving on Up Index – Best places to make ends meet | Top 20 Cities by Slowest Wage Growth | Top Wage Increase by Industry

RELATED PAQ eDOT PROJECT JOB TITLES

Call Center Support Representative, Computer Instructor, Computer Science R&D Technician, Computer Technologist, Computer Technologist Hardware, Crash Rescue Worker, Customer Help Desk Technician, Customer Support Representative, Database Maintenance, Electronic Data Processing Auditor, Electronic Data Processing Auditor (EDP Auditor), Engineer Installation Personal Computers, Information Centre Analyst, Information Technology Technician (IT Technician), Micro Computer Specialist, Microsoft Office Specialist, Network Support Technician, Networking Technician, Office Systems Coordinator, PC Support Specialist (Personal Computer Support Specialist), PC Tech, Personal Computer Support Specialist, Product Support Specialist, Support Staff Craftsman, Technical Support Computer, Technician Computer Software, User Support Liason Coordination Specialist, User Support Specialist, Web Customer Support Specialist, Work Station Support Specialist

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