Office Helper salary survey data for Call Centers Salary Survey in District of Columbia and Other States - ERI Salary Surveys: Provider of industry-specific, job function and nonprofit surveys

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Call Centers Salary Survey

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STATE AREA SALARY SURVEY RESEARCH

COUNTRY SALARY SURVEY RESEARCH

United States | US ALAS Nonprofits

ERI and its affiliates provide quality corporate planning salary survey data to over 10,000 subscribers, including government agencies, expert witnesses, courts, and professional compensation analysts. ERI Assessor Series report on a wide range of locations.

PAQ assists ERI in providing Global Salary Calculator values derived from job family (generalities) parsed by PAQ's eDOT Skills & Competency Project work measures.

ERI DISTANCE LEARNING CENTER ONLINE COURSES

15 Federal Employment Laws That Impact Compensation and Benefits | 33 Conducting Job Analysis | 81 Creating a Competitive Salary Assessment | 78 Salary Increase Planning | 75 Creating a Variable Pay Plan | 39 Quantitative Methods Used in Discrimination Analyses | 12 IRS Reasonable Executive Compensation | 56 Relocating a Facility Within the United States | 93 Global Mobility and the Relocation of an Employee to an International Assignment | 74 Trends in Retirement Plans

PAQ RELATED INDUSTRY SURVEY RESEARCH

Antigens Manufacturing, Antiperspirants, Personal, Manufacturing, Bauxite Mining and/or Beneficiating, Brokerages, Mortgage, Certification of Schools & Teachers, Chicken Feeders Manufacturing, Cholera Serums Manufacturing, Closed-End Investment Funds (except Reits), Computer & Related Hardware Research & Development Laboratories or Services, Cuprite Mining and/or Beneficiating, Direct Insurance (except Life, Health & Medical) Carriers, Electric Power Transmission Systems, Eye Make-Up (Eye Shadow, Eyebrow Pencil, Mascara) Manufacturing, Harvesting Machinery & Equipment, Agriculture, Manufacturing, Industrial Research & Development Laboratories or Services, Iron & Steel Mills & Ferroalloy Manufacturing, Life Insurance Carriers, Direct, Manganite Mining and/or Beneficiating, Marine Insurance Carriers, Direct, Nickel Ore Mine Site Development for Own Account, Oil & Gas Well Drilling Services (Redrilling, Spudding, Tailing) On A Contract Basis, Radium Ores Mining and/or Beneficiating, Reservation (Airline, Car Rental, Hotel, Restaurant) Services, Securities Holders' Protective Services, Shelters, Runaway Youth, Special Purpose Financial Vehicles, State Commercial Banks, Students' Unions, Sulfur Recovered From Natural Gas, Telephone Directory Publishers & Printing Combined, Ticket (Airline, Bus, Cruise Ship, Sports, Theatrical) Offices, Tillers, Lawn & Garden-Type, Manufacturing, Volunteer Housing Repair Organizations, Wood Product Manufacturing, Youth Scouting Organizations

ERI RELATED INDUSTRY SURVEY RESEARCH

Appliances, Household-Type (except Gas Ranges, Gas Water Heaters), Merchant Wholesalers, Architectural Block, Concrete (Fluted, Ground Face, Screen, Slump, Split), Manufacturing, Beverages, Fruit & Vegetable Juice, Manufacturing, Birth Control Devices (Diaphragms, Prophylactics) Manufacturing, Blanks for Electric Light Bulbs, Glass, Made in Glass Making Plants, Claims Adjusting, Insurance, Computer Stores, Concrete Reinforcing Bars Merchant Wholesalers, Coordinate & Contour Measuring Machines, Machinists' Precision Tools, Manufacturing, Copper-Water Precipitates, Drama Schools (except Academic), Ecclesiastical Statuary, Paper Mache, Manufacturing, Equal Employment Opportunity Offices, Hoods, Industrial, Fabricated Metal Plate Work, Manufacturing, Integrated-Circuit Testers Manufacturing, Investment Castings, Aluminum, Unfinished, Manufacturing, Junior Chambers of Commerce, Materials Handling Equipment Installation, Monasteries (except Schools), Petroleum Polymer Resins Manufacturing, Photocomposition Services, for The Printing Trade, Pressure Instruments, Industrial Process-Type, Manufacturing, Printing & Writing Paper Merchant Wholesalers, Printing Inks Merchant Wholesalers, Riding Clothes, Women's, Misses' & Girls', Cut & Sewn From Purchased Fabric (except Apparel Contractors), Scholarly Journal Publishers (except Exclusive Internet Publishing), Screening Peat, Staple Removers Manufacturing, Telephone Counseling Services, Thorite Mining and/or Beneficiating, Writing Clubs, Zinc Castings (except Die-Castings), Unfinished, Manufacturing

Office Helper - US National - Call Centers

(NAICS: 561421, SIC: 9095, eSIC: 9095-9095)

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Assessor Series, all US last 365 days
(Data is from ERI's Job Availability Log; allow time for computation. ERI Assessor values are subscriber specific to size, industry, date & city area)

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Call Centers Salary Survey

(NAICS: 561421, SIC: 9095, eSIC: 9095-9095)

District of Columbia's Call Centers Salary Survey reports compensation data for 129 benchmark jobs, accompanied by up to four verifying survey sources.

ERI Salary Surveys is the sponsor of this 2012 participant and digitized traditional wage, salary and incentive survey available by geographic (state or national) area.

Verifying sources for these call center jobs may include ERI's Executive Compensation Assessor and Salary Assessor (both with for-profit data) and ERI's Nonprofit Comparables Assessor & Tax-Exempt Survey databases. (Cost-of-living comparisons, differences, index, and differentials are available via ERI's Relocation Assessor & COL Survey calculator). Job matching is enhanced with PAQ's eDOT Skills and Competencies Project database. Review rates of error, incumbent counts, and identified participant and digitized organizations for defensible data used by courts, the IRS and thousands of subscribers.

Two pages of call center information are reported for each of 129 benchmark positions, including job descriptions, total annual direct compensation, survey means, survey medians, percentiles, incentive/variable pay, graphs with data points vs. years of experience, and trended demographic estimates from ERI's Geographic Assessor & Pay Survey. (See ERI newsletters for other compensation issues, salary increase plan surveys, geographic salary statistics, wage differentials, executive compensation studies and salary guides and comparisons. For US nonprofit employer-provided survey data, see ERI Salary Surveys; or for private industry, employer-provided, job focused data, review 17 additional US job family Salary Surveys.)

Example of Source Data Retrieval

ERI Assessor Series Survey graphs show or allow retrieval of source documents; click on any "dot." The graph below is derived from ERI Salary Survey Call Centers Salary Survey District of Columbia. For entities who use competencies rather than jobs to describe work, review the competitive ranges reported by ERI's C3 Family Matrix. For job titles not in this survey, see ERI's unique Assessor Series products.

Office Helper

Office Helper

Survey Title:	Call Centers Salary Survey
Area:	193000700000
Size:	Large Organizations $10,000,000 to $1 billion	Example from: 2008 trend line is for-profits'

Office Helper

Survey Title:	Call Centers Salary Survey
Area:	193000700000
Size:	Large Organizations $10,000,000 to $1 billion	Example from: 2008 trend line is for-profits'

The following job titles are derived from the eDOT Skills & Competencies Project's 100,000+ list and are found in the Call Centers Salary Survey: Account Manager Sales, Accounts Payable Clerk, Administrative Assistant, Benefits Manager, Billing Clerk, Building Maintenance Worker, Building Maintenance Worker, Business Systems Analyst, Call Center Manager, Central Office Equipment Engineer, Central Office Equipment Engineer, Chief Marketing & Sales Officer, Chief Operating Officer, Collection Manager, Commercial Loan Collector, Customer Service Director, Customer Service Representative (Specialized Calls), Customer Service Representative Financial, Customer Service Representative Insurance (Personal), Data Entry Operator, Database Administrator, Employee Training Manager, Employee Training Specialist, Financial Analyst, General Clerk, General Clerk, Help Desk Representative, Help Desk Representative, Hotel Sales Representative, HRIS Analyst, Human Resources Analyst, Human Resources Manager, Inside Sales Representative, Janitor, Mail Clerk, Mailroom Supervisor, Maintenance Worker, Order Processing Supervisor, Payroll Manager, PC Specialist, Purchasing Clerk, Sales Order Supervisor, Sales Training Manager, Secretary, Staff Attorney, Systems Analyst, Telephone Installer, Telephone Maintenance Mechanic, Time Clerk, User Support Analyst

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