Customer Service Director salary survey data for Call Centers Salary Survey in US National and Other States - ERI Salary Surveys: Provider of industry-specific, job function and nonprofit surveys

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Call Centers Salary Survey

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STATE AREA SALARY SURVEY RESEARCH

COUNTRY SALARY SURVEY RESEARCH

United States | US ALAS Nonprofits

ERI and its affiliates provide quality corporate planning salary survey data to over 10,000 subscribers, including government agencies, expert witnesses, courts, and professional compensation analysts. ERI Assessor Series report on a wide range of locations.

PAQ assists ERI in providing Global Salary Calculator values derived from job family (generalities) parsed by PAQ's eDOT Skills & Competency Project work measures.

ERI DISTANCE LEARNING CENTER ONLINE COURSES

09 Basic Quantitative Methods | 71 Environments of Compensation and Benefits Administration | 03 New Economy Compensation | 81 Creating a Competitive Salary Assessment | 72 Nonprofit Variable Pay | 49 Regression Analysis Used in Compensation Administration | 22 Black-Scholes Valuations | 74 Trends in Retirement Plans | 60 Individual Retirement Accounts and 401(k) Plans — Saving and Investing for the Future | 70 Planning for the Government's Help in Retirement: Social Security and Medicare

PAQ RELATED INDUSTRY SURVEY RESEARCH

Blushes, Face, Manufacturing, Bubble Bath Preparations Manufacturing, Cerium Ores Mining and/or Beneficiating, Cholera Serums Manufacturing, Community Food & Housing & Emergency & other Relief Services, Corn Heads for Combines Manufacturing, Dental Floss Manufacturing, Directory Publishers (except Exclusive Internet Publishing), Exchange Clearinghouses, Commodities or Securities, Fraternal Associations or Lodges, Social or Civic, Funeral Parlors, Gambling Industries, Gold Ore & Silver Ore Mining, Health & Welfare Funds, Health Research & Development Laboratories or Services, Hulling Machinery, Farm-Type, Manufacturing, Insurance Carriers, Health, Direct, Irrigation Equipment, Agriculture, Manufacturing, Lead Ore & Zinc Ore Mining, Legal Services, Motor Vehicle Manufacturing, Palladium Mining and/or Beneficiating, Plate Glass Insurance Carriers, Direct, Semiconductor & other Electronic Component Manufacturing, Shears, Powered, for Use On Animals, Manufacturing, State Education Departments, Surety Insurance Carriers, Direct, Tantalum Ores Mining and/or Beneficiating, Theological Seminaries Offering Baccalaureate or Graduate Degrees, Wagons, Lawn & Garden-Type, Manufacturing, Windmills, Farm-Type, Manufacturing, Wolframite Mining and/or Beneficiating, Youth Civic Clubs, Youth Farming Organizations, Zincite Mining and/or Beneficiating

ERI RELATED INDUSTRY SURVEY RESEARCH

Antique Furniture Merchant Wholesalers, Babysitting Bureaus (Registries), Book Stores, Bulk Gasoline Stations, Centrifugal Pumps Manufacturing, Clinic Construction, Coin-Operated Laundries & Drycleaners, Commodity Contracts Dealing, Concrete, Dry Mixture, Manufacturing, Distribution of Natural Gas, Drilled Shaft (Drilled Building Foundations) Construction, Fabric Softeners Manufacturing, Hot Forgings Made From Purchased Iron or Steel, Unfinished, Hotel Tableware & Kitchen Articles, Vitreous China, Manufacturing, Impounding Reservoirs, Irrigation, Instruments for Measuring Electrical Quantities Manufacturing, Insulated Wire or Cable Made From Purchased Copper in Wire Drawing Plants, Junior Colleges, Linear Esters Fibers & Filaments Manufacturing, Platinum Mining and/or Beneficiating, Prefabricated Commercial Building Erection, Printers, Computer, Merchant Wholesalers, Roofing Cements, Asphalt, Made From Purchased Asphaltic Materials, Safes, Security, Merchant Wholesalers, Saltines Manufacturing, Sewage Treatment Facilities, Sheet Music Gravure Printing without Publishing, Stop Valves, Industrial-Type, Manufacturing, Taximeters Manufacturing, Theodolites, Surveying, Manufacturing, Ticket (Airline, Bus, Cruise Ship, Sports, Theatrical) Offices, Wood Television, Radio & Sewing Machine Cabinet Manufacturing

Customer Service Director - US National - Call Centers

(NAICS: 561421, SIC: 9095, eSIC: 9095-9095)

For Personal Use

Salary Estimate from SalaryExpert.com	$105,751.00
For a free personal salary report visit SalaryExpert.com

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Assessor Series, all US last 365 days
(Data is from ERI's Job Availability Log; allow time for computation. ERI Assessor values are subscriber specific to size, industry, date & city area)

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Call Centers Salary Survey

(NAICS: 561421, SIC: 9095, eSIC: 9095-9095)

US National's Call Centers Salary Survey reports compensation data for 129 benchmark jobs, accompanied by up to four verifying survey sources.

ERI Salary Surveys is the sponsor of this 2012 participant and digitized traditional wage, salary and incentive survey available by geographic (state or national) area.

Verifying sources for these call center jobs may include ERI's Executive Compensation Assessor and Salary Assessor (both with for-profit data) and ERI's Nonprofit Comparables Assessor & Tax-Exempt Survey databases. (Cost-of-living comparisons, differences, index, and differentials are available via ERI's Relocation Assessor & COL Survey calculator). Job matching is enhanced with PAQ's eDOT Skills and Competencies Project database. Review rates of error, incumbent counts, and identified participant and digitized organizations for defensible data used by courts, the IRS and thousands of subscribers.

Two pages of call center information are reported for each of 129 benchmark positions, including job descriptions, total annual direct compensation, survey means, survey medians, percentiles, incentive/variable pay, graphs with data points vs. years of experience, and trended demographic estimates from ERI's Geographic Assessor & Pay Survey. (See ERI newsletters for other compensation issues, salary increase plan surveys, geographic salary statistics, wage differentials, executive compensation studies and salary guides and comparisons. For US nonprofit employer-provided survey data, see ERI Salary Surveys; or for private industry, employer-provided, job focused data, review 17 additional US job family Salary Surveys.)

Example of Source Data Retrieval

ERI Assessor Series Survey graphs show or allow retrieval of source documents; click on any "dot." The graph below is derived from ERI Salary Survey Call Centers Salary Survey US National. For entities who use competencies rather than jobs to describe work, review the competitive ranges reported by ERI's C3 Family Matrix. For job titles not in this survey, see ERI's unique Assessor Series products.

Customer Service Director

Click a Dot to See Example

Customer Service Director

Survey Title:	Call Centers Salary Survey
Area:	193000700000
Size:	Large Organizations $10,000,000 to $1 billion	Example from: 2008 trend line is for-profits'

Click a Dot to See Example

Customer Service Director

Survey Title:	Call Centers Salary Survey
Area:	193000700000
Size:	Large Organizations $10,000,000 to $1 billion	Example from: 2008 trend line is for-profits'

The following job titles are derived from the eDOT Skills & Competencies Project's 100,000+ list and are found in the Call Centers Salary Survey: Account Manager Sales, Account Supervisor, Accountant, Benefits Analyst, Benefits Clerk, Benefits Manager, Billing Clerk, Billing Clerk, Chief Financial Officer, Chief Human Resources Officer, Chief Marketing & Sales Officer, Chief Operating Officer, Compensation Analyst, Computer Audit Supervisor, Computer Audit Supervisor, Computer Technical Support Specialist, Credit & Collection Clerk, Credit Manager, Customer Service Director, Customer Service Manager, Customer Service Representative (Specialized Calls), Customer Service Representative Financial, Customer Service Representative Insurance (Personal), Customer Service Supervisor, Financial Analyst, General Clerk, Help Desk Supervisor, HRIS Manager, Human Resources Analyst, Human Resources Clerk, Human Resources Manager, Internal Auditor, Internet Traffic Analyst, Janitor, Maintenance Mechanic, Maintenance Worker, Nurse Call Center Manager, Receiving Clerk, Receptionist, Receptionist, Sales Order Supervisor, Sales Representative, Staff Attorney, Technical Services Manager, Technical Services Representative, Technical Support Manager, Technical Support Manager, Telemarketer, Top Customer Service Officer, Vacation Sales Representative

Salary Survey Data for
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INDUSTRY SURVEYS

JOB FUNCTION SURVEYS

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SALARY SURVEY CHARTS

GEOGRAPHIC RELATED DATA

FUN SALARY RESEARCH

RELATED PAQ eDOT PROJECT JOB TITLES

Adoption Project Manager, Architectural Manager, Athletic Director Recreation Manager, Ballet Company Director, Dietetics Director, District Loss Prevention Manager, Earth Stations Telecommunications Manager, Electrical Trades Assistant, Executive Officer Middle Market Loan, Fishing Operations Manager, Flight Operations Director, Forestry Operations Manager, Gas Well Drilling Manager, Hospital Admissions Director, Intergovernmental Affairs Director, Language Training Director, Laundry Service Director, Manager Mining, Off Manager, Oil & Gas Field Production Manager, Planning & Urban Renewal Director, Raw Materials Supply & Distribution Manager, Recreation & Sport Director, Requirements Manager, Rural Development Program Manager, Ski School Director, Statistical Department Director, Supervisor Street Light Servicer, Technical Museum Manager, Work Group Leader

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