Your cart is empty. Your Account | Sign In Help
 
   Order and
             Receive Today!

Call Centers Salary Survey
Select a Report Year:
Select a Location:
Report Format
Online PDF - $489.00
Mailed Hardcopy* - $489.00
*Fees apply
Include SCOs (what's this?)
I agree to the End User Agreement


Have a question or prefer to be billed? Please call:
877.210.6563

Available in hardcopy too!
Call us for past editions.

Find your survey match!
Enter your job title

STATE AREA SALARY SURVEY RESEARCH
US National | Alabama | Alaska | Arizona | Arkansas | California | Colorado | Connecticut | Delaware | District Of Columbia - Dist... | Florida | Georgia | Hawaii | Idaho | Illinois | Indiana | Iowa | Kansas | Kentucky | Louisiana | Maine | Maryland | Massachusetts | Michigan | Minnesota | Mississippi | Missouri | Montana | Nebraska | Nevada | New Hampshire | New Jersey | New Mexico | New York | North Carolina | North Dakota | Ohio | Oklahoma | Oregon | Pennsylvania | Rhode Island | South Carolina | South Dakota | Tennessee | Texas | Utah | Vermont | Virginia | Washington | West Virginia | Wisconsin | Wyoming

COUNTRY SALARY SURVEY RESEARCH
United States | US ALAS Nonprofits

ERI and its affiliates provide quality corporate planning salary survey data to over 10,000 subscribers, including government agencies, expert witnesses, courts, and professional compensation analysts. ERI Assessor Series report on a wide range of locations.

PAQ assists ERI in providing Global Salary Calculator values derived from job family (generalities) parsed by PAQ's eDOT Skills & Competency Project work measures.


ERI DISTANCE LEARNING CENTER ONLINE COURSES
73 Analyzing Salary Surveys | 78 Salary Increase Planning | 72 Nonprofit Variable Pay | 76 Sales Compensation and Expense Allowances | 21 Managerial and Executive Compensation | 11 Daubert Criteria for Expert Witness Testimony | ADR100 History and Theory of Dispute Mediation | 52 Use of the DOT in the SSA Disability Determination Process | 18 Intermediate Sanctions | 80 Starting Your Own Business


PAQ RELATED INDUSTRY SURVEY RESEARCH

Antiserums Manufacturing, Antitoxins Manufacturing, Bale Throwers Manufacturing, Boy Guiding Organizations, Branches of Foreign Banks, Clothing Stores, Community Food & Housing & Emergency & other Relief Services, Deposit Brokers, Ethane Recovered From Oil & Gas Field Gases, Ferroalloy Ores (except Vanadium) (Chromium, Columbium, Molybdenum, Tungsten) Mining and/or Beneficiating, Fire Insurance Carriers, Direct, Fractionating Natural Gas Liquids, Fur Cuttings & Scraps Merchant Wholesalers, Glass Scrap Merchant Wholesalers, Historical Clubs, Insurance Carriers, Surety, Direct, Lawnmowers (except Agricultural-Type), Powered, Manufacturing, Marine Insurance Carriers, Direct, Mortgage & Nonmortgage Loan Brokers, Nickel Ore Beneficiating Plants, Oil Well Drilling On A Contract Basis, Other Financial Vehicles, Plasmas Manufacturing, Plastics Product Manufacturing, Rare Earth Metal Ores Mining and/or Beneficiating, Savings Bank Life Insurance Carriers, Direct, Sewage Treatment Plants or Facilities, Smithsonite Mining and/or Beneficiating, Sociological Research & Development Services, Sprayers & Dusters, Farm-Type, Manufacturing, Suntan Lotions & Oils Manufacturing, Tailing in Oil & Gas Field Wells On A Contract Basis, Tourist Information Bureaus, Towelettes, Premoistened, Manufacturing, Windmills, Farm-Type, Manufacturing

ERI RELATED INDUSTRY SURVEY RESEARCH

Automotive Theft Alarm Systems Manufacturing, Backfilling, Construction, Blast Furnace Slag Processing, Boring, for Building Construction, Coast Guard (except Academy), Community Foundations, Concrete Finishing, Cruise Lines (Deep Sea Passenger Transportation To & From Domestic Ports, Including Puerto Rico), Dentists' Associations, Game & Inland Fish Agencies, HMO (Health Maintenance Organization) Medical Centers & Clinics, Hydronic Circulator Control, Automatic, Manufacturing, Instant Coffee Manufacturing, Key Cases, Precious Metal, Manufacturing, Mental Retardation Homes, Naturopaths' Offices (Centers, Clinics), Oil Additives Made in Petroleum Refineries, Oil Well Drilling On A Contract Basis, Outerwear, Men's & Boys', Merchant Wholesalers, Paper Mills, Newsprint, Patterns & Plans (Clothing Patterns) Screen Printing without Publishing, Plastics Foam Products, Disposable (except Packaging, Packing), Merchant Wholesalers, Procaine & Derivatives (Basic Chemicals) Manufacturing, Screen Process Inks Manufacturing, Serpentine Crushed & Broken Stone Mining and/or Beneficiating, Soil Compacting, Spades & Shovels, Handheld, Manufacturing, Staplers Manufacturing, Syenite (except Nepheline) Crushed & Broken Stone Mining and/or Beneficiating, Termite Poisons Manufacturing, Toys (Including Electronic) Merchant Wholesalers, Wireless Telecommunications Carriers (except Satellite)
Business Systems Analyst - US National - Call Centers
(NAICS: 561421, SIC: 9095, eSIC: 9095-9095)

For Personal Use
Salary Estimate from SalaryExpert.com
$82,196.00
For a free personal salary report visit SalaryExpert.com

For Business/HR Use
Assessor Series, all US last 365 days
(Data is from ERI's Job Availability Log; allow time for computation. ERI Assessor values are subscriber specific to size, industry, date & city area)
click here
Call Centers Salary Survey
(NAICS: 561421, SIC: 9095, eSIC: 9095-9095)

US National's Call Centers Salary Survey reports compensation data for 129 benchmark jobs, accompanied by up to four verifying survey sources. ERI Salary Surveys is the sponsor of this 2012 participant and digitized traditional wage, salary and incentive survey available by geographic (state or national) area.

Verifying sources for these call center jobs may include ERI's Executive Compensation Assessor and Salary Assessor (both with for-profit data) and ERI's Nonprofit Comparables Assessor & Tax-Exempt Survey databases. (Cost-of-living comparisons, differences, index, and differentials are available via ERI's Relocation Assessor & COL Survey calculator). Job matching is enhanced with PAQ's eDOT Skills and Competencies Project database. Review rates of error, incumbent counts, and identified participant and digitized organizations for defensible data used by courts, the IRS and thousands of subscribers.

Two pages of call center information are reported for each of 129 benchmark positions, including job descriptions, total annual direct compensation, survey means, survey medians, percentiles, incentive/variable pay, graphs with data points vs. years of experience, and trended demographic estimates from ERI's Geographic Assessor & Pay Survey. (See ERI newsletters for other compensation issues, salary increase plan surveys, geographic salary statistics, wage differentials, executive compensation studies and salary guides and comparisons. For US nonprofit employer-provided survey data, see ERI Salary Surveys; or for private industry, employer-provided, job focused data, review 17 additional US job family Salary Surveys.)


Example of Source Data Retrieval

ERI Assessor Series Survey graphs show or allow retrieval of source documents; click on any "dot." The graph below is derived from ERI Salary Survey Call Centers Salary Survey US National. For entities who use competencies rather than jobs to describe work, review the competitive ranges reported by ERI's C3 Family Matrix. For job titles not in this survey, see ERI's unique Assessor Series products.

 Business Systems Analyst 
 Business Systems Analyst 
Business Systems Analyst
Survey Title: Call Centers Salary Survey
Area: 193000700000
Size: Large Organizations
$10,000,000 to $1 billion
Example from:  2008
 trend line is for-profits'
Business Systems Analyst
Survey Title: Call Centers Salary Survey
Area: 193000700000
Size: Large Organizations
$10,000,000 to $1 billion
Example from:  2008
 trend line is for-profits'
Salary Survey Data for
Compensation Professionals

SALARY SURVEY CHARTS

Mean Incentive Bonus Variable Pay by Industry | Mean Incentive Bonus Variable Pay by Location | Mean Salary by Industry Sector | Mean Salary by Location | Mean Total Compensation by Job | Median Incentive Bonus Variable Pay by Location | Median Salary by Job | Median Salary by Location | Median Total Compensation by Industry | Median Total Compensation by Job

GEOGRAPHIC RELATED DATA

Apartment Rentals | City Crime Rates | Hotel Costs | Maximum, Minimum Temperatures | Mean and Median Home Prices | Per Diem Allowances | Rainfall & Snowfall | Taxes City Income | Taxes County Income | Taxes State Income

FUN SALARY RESEARCH

Entry Level Positions With The Largest Starting Salary | ERI Urban US COL Index vs. the Government’s CPI: | Positions That Earn $20 an Hour | Starting Salary by Degree: Bachelors vs. Masters | The good, bad and the ugly – executive pay in nonprofits by state | US Employed Demographics: | Fastest growing pay by industry | How years of training affects pay | Top 20 Cities by Slowest Wage Growth | Top 20 Highest Paid Jobs



ABOUT ERI NEWS ROOM NEWSLETTERS AFFILIATES LINKING SITES CAREERS SITE MAP SALARY SURVEYS BLOG CONTACT
Privacy Policy        Terms of Use
Copyright © 2013 ERI Economic Research Institute, Inc. All rights reserved. ERI Economic Research Institute is an Authorized User of selected Statistics Canada data under Agreement Number 6184. ERI’s intellectual property rights include Patent Nos. 6,862,596 and 7,647,322, "System and method for retrieving and displaying data, such as economic data relating to salaries, cost of living and employee benefits." Other Internet-related applications are Patents Pending.
ERI salary survey and cost of living comparison software provide: salary data, salary surveys data, free salary surveys, it salary survey, salary survey canada information, cost of living comparisons, salary comparison guides, salary comparisons, salary ranges, salary guide software, nonprofit executive compensation data, compensation software, compensation survey software, compensation surveys software, salary software, salary surveys software, cost of living comparisons, cost of living data, a cost of living calculator, ceo compensation and executive salaries data, geographic wage differentials, geographic pay differentials, geographic salaries, geographic salary data, geographic salary differentials, compensation survey analyses, 2013 salary increases and 2014 salary structure guides, wage survey salary information, compensation surveys and wage surveys, cost of living surveys for cost of living differentials, and a dictionary of occupational titles for job analysis.