Business Administration Manager salary survey data for Call Centers Salary Survey in US National and Other States - ERI Salary Surveys: Provider of industry-specific, job function and nonprofit surveys

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STATE AREA SALARY SURVEY RESEARCH

COUNTRY SALARY SURVEY RESEARCH

United States | US ALAS Nonprofits

ERI and its affiliates provide quality corporate planning salary survey data to over 10,000 subscribers, including government agencies, expert witnesses, courts, and professional compensation analysts. ERI Assessor Series report on a wide range of locations.

PAQ assists ERI in providing Global Salary Calculator values derived from job family (generalities) parsed by PAQ's eDOT Skills & Competency Project work measures.

ERI DISTANCE LEARNING CENTER ONLINE COURSES

03 New Economy Compensation | 33 Conducting Job Analysis | 34 Using Job Evaluation in Your Organization | 77 Pay-for-Performance | 21 Managerial and Executive Compensation | 58 Comparing the DOT, O*NET and eDOT | ADR100 History and Theory of Dispute Mediation | 40 How to Manage Personal Debt | 60 Individual Retirement Accounts and 401(k) Plans — Saving and Investing for the Future | 70 Planning for the Government's Help in Retirement: Social Security and Medicare

PAQ RELATED INDUSTRY SURVEY RESEARCH

Accidental Death & Dismemberment Insurance Underwriting, Direct, Allergenic Extracts (except Diagnostic Substances) Manufacturing, Beryl Mining and/or Beneficiating, Brokerages, Mortgage, Business, Professional, Labor, Political & Similar Organizations, Cerium Ores Mining and/or Beneficiating, Corn Pickers & Shellers Manufacturing, Cruise Ship Ticket Offices, Drilling Oil & Gas Wells, Electrical Equipment, Appliance & Component Manufacturing, Employee Benefit Plans (except Pension), Guaranteeing Titles, Guided Missile & Space Vehicle Parts (except Engines) Research & Development, Insurance Carriers, Insurance Underwriting, Health & Medical, Direct, Insurance Underwriting, Life, Direct, Iridium Mining and/or Beneficiating, Irrigation Equipment, Agriculture, Manufacturing, Medical Research & Development Laboratories or Services, Molybdenite Mining and/or Beneficiating, Mortgage Brokerages, Mortgage Guaranty Insurance Carriers, Direct, Nickel Ore Mine Site Development for Own Account, Other Direct Insurance (except Life, Health & Medical) Carriers, Psychology Research & Development Services, Recyclable Material Merchant Wholesalers, Retirement Associations, Social, Runaway Youth Shelters, Sachet, Scented, Manufacturing, Shredders, Farm-Type, Manufacturing, Ticket (Amusement, Sports, Theatrical) Sales Agencies, Title Search Services (except Real Estate), Tobacco Harvester Machines Manufacturing, Transmission of Electric Power, Zinc-Blende (Sphalerite) Mining and/or Beneficiating

ERI RELATED INDUSTRY SURVEY RESEARCH

Army, Audiofrequency Oscillators Manufacturing, Barite Mining and/or Beneficiating, Boxes, Folding (except Corrugated), Made From Purchased Paperboard, Cartridge Toner Merchant Wholesalers, Cold Forgings Made From Purchased Iron or Steel, Unfinished, Collar & Cuff Sets, Women's, Misses' & Girls', Cut & Sewn From Purchased Fabric (except Apparel Contractors), Dispensing & Measuring Pumps (Gasoline, Lubricants) Manufacturing, Distortion Meters & Analyzers Manufacturing, Faucet Handles, Vitreous China & Earthenware, Manufacturing, Franchise Agreements, Leasing, Selling or Licensing, without Providing other Services, Industrial Labor Unions, Investment Clubs, Jewelry, Costume, Manufacturing, Knife Blades Manufacturing, Liquids, Natural Gas (Ethane, Isobutane, Natural Gasoline, Propane) Recovered From Oil & Gas Field Gases, Locomotives Merchant Wholesalers, Mausoleum (Building) Construction, Model Kits Merchant Wholesalers, Music Stores (Instrument), Old Age Homes without Nursing Care, Organizers for Closets, Drawers & Shelves, Plastics, Manufacturing, Panelboard Indicators, Recorders & Controllers, Receiver Industrial Process-Type, Manufacturing, Penetrants Manufacturing, Potato Diggers, Harvesters & Planters Manufacturing, Processed Poultry Manufacturing, Safety Net System, Erecting & Dismantling At Construction Site, Sailboards Manufacturing, Sheriffs' Offices, Court Functions only, Speakers' Clubs, Sweep Oscillators Manufacturing, Telephone Answering Services

Business Administration Manager - US National - Call Centers

(NAICS: 561421, SIC: 9095, eSIC: 9095-9095)

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Assessor Series, all US last 365 days
(Data is from ERI's Job Availability Log; allow time for computation. ERI Assessor values are subscriber specific to size, industry, date & city area)

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Call Centers Salary Survey

(NAICS: 561421, SIC: 9095, eSIC: 9095-9095)

US National's Call Centers Salary Survey reports compensation data for 129 benchmark jobs, accompanied by up to four verifying survey sources.

ERI Salary Surveys is the sponsor of this 2012 participant and digitized traditional wage, salary and incentive survey available by geographic (state or national) area.

Verifying sources for these call center jobs may include ERI's Executive Compensation Assessor and Salary Assessor (both with for-profit data) and ERI's Nonprofit Comparables Assessor & Tax-Exempt Survey databases. (Cost-of-living comparisons, differences, index, and differentials are available via ERI's Relocation Assessor & COL Survey calculator). Job matching is enhanced with PAQ's eDOT Skills and Competencies Project database. Review rates of error, incumbent counts, and identified participant and digitized organizations for defensible data used by courts, the IRS and thousands of subscribers.

Two pages of call center information are reported for each of 129 benchmark positions, including job descriptions, total annual direct compensation, survey means, survey medians, percentiles, incentive/variable pay, graphs with data points vs. years of experience, and trended demographic estimates from ERI's Geographic Assessor & Pay Survey. (See ERI newsletters for other compensation issues, salary increase plan surveys, geographic salary statistics, wage differentials, executive compensation studies and salary guides and comparisons. For US nonprofit employer-provided survey data, see ERI Salary Surveys; or for private industry, employer-provided, job focused data, review 17 additional US job family Salary Surveys.)

Example of Source Data Retrieval

ERI Assessor Series Survey graphs show or allow retrieval of source documents; click on any "dot." The graph below is derived from ERI Salary Survey Call Centers Salary Survey US National. For entities who use competencies rather than jobs to describe work, review the competitive ranges reported by ERI's C3 Family Matrix. For job titles not in this survey, see ERI's unique Assessor Series products.

Business Administration M...

Business Administration Manager

Survey Title:	Call Centers Salary Survey
Area:	193000700000
Size:	Large Organizations $10,000,000 to $1 billion	Example from: 2008 trend line is for-profits'

Business Administration Manager

Survey Title:	Call Centers Salary Survey
Area:	193000700000
Size:	Large Organizations $10,000,000 to $1 billion	Example from: 2008 trend line is for-profits'

The following job titles are derived from the eDOT Skills & Competencies Project's 100,000+ list and are found in the Call Centers Salary Survey: Accounting Clerk, Accounts Payable Clerk, Accounts Receivable Clerk, Audit Clerk, Benefits Analyst, Building & Facilities Manager, Building Maintenance Worker, Call Center Representative (Complex Calls), Call Center Representative (General Calls), Chief Executive Officer, Chief Human Resources Officer, Chief Human Resources Officer, Chief Marketing & Sales Officer, Communications Engineer, Credit & Collection Supervisor, Credit Manager, Customer Service Supervisor, Database Administrator, Database Administrator, Employee Training Manager, Employee Training Specialist, Employee Training Supervisor, Executive Secretary, Executive Secretary, File Clerk, General Clerk, Help Desk Representative, Human Resources Clerk, Human Resources Manager, Information Systems Manager, Information Systems Manager, Insurance Customer Service Representative (Personal), Janitor, Maintenance Worker, Maintenance Worker, Market Research Analyst, Office Manager, Office Manager, Office Supervisor, Payroll Clerk, PC Specialist, PC Specialist, Receptionist, Sales Order Supervisor, Security Guard, Security Guard, Telephone Operator, Time Clerk, User Support Analyst Supervisor, Website Traffic Analyst

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SALARY SURVEY CHARTS

GEOGRAPHIC RELATED DATA

FUN SALARY RESEARCH

RELATED PAQ eDOT PROJECT JOB TITLES

Administrative Manager, Administrative Records Department Manager, Administrative Support Worker, Administrative Technician, Band Administrator, Bilingual Service Coordinator, Branch Administrator, Building Manager, Business Unit Manager, Computer Facility Manager, Dental Office Manager, Deputy Chief Administrative Officer, Director Central Services, Director Service, Executive Officer Branch Administration, Facility Services Manager, Head of Traffic, Immigration Appeals Government Manager, Industry Specialist, Management Services Division Chief, Membership Services Manager, Property Utilization Manager, Protocol Manager, Regional Agricultural Representative Manager, Regional Director Administrator, Review Manager, Space Officer, Superintendent Maintenance Managerial, Supervisor of Plant Facilities Maintenance Engineering, Zone Team Member

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