Your cart is empty. Your Account | Sign In Help
 
   Order and
             Receive Today!

Call Centers Salary Survey
Select a Report Year:
Select a Location:
Report Format
Online PDF - $489.00
Mailed Hardcopy* - $489.00
*Fees apply
Include SCOs (what's this?)
I agree to the End User Agreement


Have a question or prefer to be billed? Please call:
877.210.6563

Available in hardcopy too!
Call us for past editions.

Find your survey match!
Enter your job title

STATE AREA SALARY SURVEY RESEARCH
US National | Alabama | Alaska | Arizona | Arkansas | California | Colorado | Connecticut | Delaware | District Of Columbia - Dist... | Florida | Georgia | Hawaii | Idaho | Illinois | Indiana | Iowa | Kansas | Kentucky | Louisiana | Maine | Maryland | Massachusetts | Michigan | Minnesota | Mississippi | Missouri | Montana | Nebraska | Nevada | New Hampshire | New Jersey | New Mexico | New York | North Carolina | North Dakota | Ohio | Oklahoma | Oregon | Pennsylvania | Rhode Island | South Carolina | South Dakota | Tennessee | Texas | Utah | Vermont | Virginia | Washington | West Virginia | Wisconsin | Wyoming

COUNTRY SALARY SURVEY RESEARCH
United States | US ALAS Nonprofits

ERI and its affiliates provide quality corporate planning salary survey data to over 10,000 subscribers, including government agencies, expert witnesses, courts, and professional compensation analysts. ERI Assessor Series report on a wide range of locations.

PAQ assists ERI in providing Global Salary Calculator values derived from job family (generalities) parsed by PAQ's eDOT Skills & Competency Project work measures.


ERI DISTANCE LEARNING CENTER ONLINE COURSES
09 Basic Quantitative Methods | 03 New Economy Compensation | 04 Organization Wage Determinations | 83 Designing a Branch Office Salary Structure | 84 Labor Market Trends – US vs. Europe | 77 Pay-for-Performance | ADR100 History and Theory of Dispute Mediation | 42 Accumulated Earnings and Deferred Compensation | 53 Employee Benefits Strategies | 59 Quantitative Methods Used in Benefits Administration


PAQ RELATED INDUSTRY SURVEY RESEARCH

Architectural (except Landscape) Consultants' Offices, Beryllium Ores Mining and/or Beneficiating, Catalog of Collections Publishers (except Exclusive Internet Publishing), Closed-End Investment Funds (except Reits), Cuprite Mining and/or Beneficiating, Dental Schools, Education Program Administration, Genetics Research & Development Laboratories or Services, Gold Ore Mine Site Development for Own Account, Hog Feeding & Watering Equipment Manufacturing, Homeless Shelters, Homeowners' Warranty Insurance Carriers, Direct, Investigation & Security Services, Lode Gold Mining and/or Beneficiating, Management, Scientific & Technical Consulting Services, Marine Insurance Carriers, Direct, Nail Polish Remover Manufacturing, National Commercial Banks, Oil & Gas Well Drilling Services (Redrilling, Spudding, Tailing) On A Contract Basis, Product Warranty Insurance Carriers, Direct, Real Estate & Rental & Leasing, Recyclable Materials (Glass, Metal, Paper) Merchant Wholesalers, Ruthenium Ore Mining and/or Beneficiating, Scheelite Mining and/or Beneficiating, Schools, Correspondence, College Level, Smithsonite Mining and/or Beneficiating, Sororities (except Residential), Speakers' Clubs, Spreaders, Lawn & Garden-Type, Manufacturing, Title Insurance Carriers, Real Estate, Direct, Tractors & Attachments, Farm-Type, Manufacturing, Tyuyamunite Mining and/or Beneficiating, Veterans' Membership Organizations, Work (Sweat) Equity Home Construction Organizations, Youth Social Clubs

ERI RELATED INDUSTRY SURVEY RESEARCH

Aircraft & Automotive Wire & Cable (except Aluminum, Copper) Made From Purchased Nonferrous Metals (except Aluminum Copper) in Wire Drawing Plants, Bottles (except Waste) Merchant Wholesalers, Calcining Petroleum Coke From Refined Petroleum, Capes (except Fur, Waterproof), Women's, Misses' & Girls', Cut & Sewn From Purchased Fabric (except Apparel Contractors), Cocktail Lounges, Concentrates, Metallic, Merchant Wholesalers, Data Processing Services (except Payroll Services, Financial Transaction Processing Services), Dinghies, Inflatable Rubber, Manufacturing, Drawing Iron or Steel Wire From Purchased Iron or Steel, Fair Promoters with Facilities, Agricultural, Folding Boxboard Stock Manufacturing, Gunpowder Manufacturing, Hygrometers (except Industrial Process-Type) Manufacturing, Indium Chloride Manufacturing, Light Rail System Construction, Luncheon Meat (except Poultry) Made From Purchased Carcasses, Machine Knives (except Metal Cutting) Manufacturing, Make-Up (Cosmetics) Manufacturing, MOS (Metal Oxide Silicon) Devices Manufacturing, Motor Vehicle & Motor Vehicle Parts & Supplies Merchant Wholesalers, Pharmaceutical & Medicine Manufacturing, Polyurethane Resins Manufacturing, Private Warehousing & Storage, Refrigerated, Real Estate Investment Trusts, Shovels, Power, Manufacturing, Silver Nitrate Manufacturing, Smithsonite Mining and/or Beneficiating, Smoke Detection System, Installation only, Sports Halls of Fame, Suits, Space, Manufacturing, Terrazzo Products, Precast (except Brick, Block & Pipe), Manufacturing, Webbing Weaving
Building & Facilities Manager - US National - Call Centers
(NAICS: 561421, SIC: 9095, eSIC: 9095-9095)

For Personal Use
Salary Estimate from SalaryExpert.com
$121,609.00
For a free personal salary report visit SalaryExpert.com

For Business/HR Use
Assessor Series, all US last 365 days
(Data is from ERI's Job Availability Log; allow time for computation. ERI Assessor values are subscriber specific to size, industry, date & city area)
click here
Call Centers Salary Survey
(NAICS: 561421, SIC: 9095, eSIC: 9095-9095)

Pennsylvania's Call Centers Salary Survey reports compensation data for 129 benchmark jobs, accompanied by up to four verifying survey sources. ERI Salary Surveys is the sponsor of this 2012 participant and digitized traditional wage, salary and incentive survey available by geographic (state or national) area.

Verifying sources for these call center jobs may include ERI's Executive Compensation Assessor and Salary Assessor (both with for-profit data) and ERI's Nonprofit Comparables Assessor & Tax-Exempt Survey databases. (Cost-of-living comparisons, differences, index, and differentials are available via ERI's Relocation Assessor & COL Survey calculator). Job matching is enhanced with PAQ's eDOT Skills and Competencies Project database. Review rates of error, incumbent counts, and identified participant and digitized organizations for defensible data used by courts, the IRS and thousands of subscribers.

Two pages of call center information are reported for each of 129 benchmark positions, including job descriptions, total annual direct compensation, survey means, survey medians, percentiles, incentive/variable pay, graphs with data points vs. years of experience, and trended demographic estimates from ERI's Geographic Assessor & Pay Survey. (See ERI newsletters for other compensation issues, salary increase plan surveys, geographic salary statistics, wage differentials, executive compensation studies and salary guides and comparisons. For US nonprofit employer-provided survey data, see ERI Salary Surveys; or for private industry, employer-provided, job focused data, review 17 additional US job family Salary Surveys.)


Example of Source Data Retrieval

ERI Assessor Series Survey graphs show or allow retrieval of source documents; click on any "dot." The graph below is derived from ERI Salary Survey Call Centers Salary Survey Pennsylvania. For entities who use competencies rather than jobs to describe work, review the competitive ranges reported by ERI's C3 Family Matrix. For job titles not in this survey, see ERI's unique Assessor Series products.

 Building & Facilities Man... 
 Building & Facilities Man... 
Building & Facilities Manager
Survey Title: Call Centers Salary Survey
Area: 193000700000
Size: Large Organizations
$10,000,000 to $1 billion
Example from:  2008
 trend line is for-profits'
Building & Facilities Manager
Survey Title: Call Centers Salary Survey
Area: 193000700000
Size: Large Organizations
$10,000,000 to $1 billion
Example from:  2008
 trend line is for-profits'
Salary Survey Data for
Compensation Professionals

SALARY SURVEY CHARTS

Mean Incentive Bonus Variable Pay by Location | Mean Salary by Job | Mean Salary by Location | Mean Total Compensation by Job | Mean Total Compensation by Location | Median Incentive Bonus Variable Pay by Industry | Median Incentive Bonus Variable Pay by Location | Median Pay by Experience | Median Total Compensation by Industry | Median Total Compensation by Job

GEOGRAPHIC RELATED DATA

Apartment Rentals | Employee Insurance Plan Premium Increases | Maximum, Minimum Temperatures | Per Diem Allowances | Percentage Employment by Industry | Residential Rentals | Taxes County Income | Taxes Federal Income | Transportation Cost Increases | Utilities Cost Increases

FUN SALARY RESEARCH

America's Job Pulse: | ERI US Salary Structure Index | Pay and the Bank Prime Rate: | The good, bad and the ugly – executive pay in nonprofits by state | Fastest growing pay in areas, states, provinces: | How years of training affects pay | Moving on Up Index – Best places to make ends meet | Top 20 Best Places To Be A Primary Teacher * | Top Salaries with no College Degree | Top Wage Increase by Industry



ABOUT ERI NEWS ROOM NEWSLETTERS AFFILIATES LINKING SITES CAREERS SITE MAP SALARY SURVEYS BLOG CONTACT
Privacy Policy        Terms of Use
Copyright © 2013 ERI Economic Research Institute, Inc. All rights reserved. ERI Economic Research Institute is an Authorized User of selected Statistics Canada data under Agreement Number 6184. ERI’s intellectual property rights include Patent Nos. 6,862,596 and 7,647,322, "System and method for retrieving and displaying data, such as economic data relating to salaries, cost of living and employee benefits." Other Internet-related applications are Patents Pending.
ERI salary survey and cost of living comparison software provide: salary data, salary surveys data, free salary surveys, it salary survey, salary survey canada information, cost of living comparisons, salary comparison guides, salary comparisons, salary ranges, salary guide software, nonprofit executive compensation data, compensation software, compensation survey software, compensation surveys software, salary software, salary surveys software, cost of living comparisons, cost of living data, a cost of living calculator, ceo compensation and executive salaries data, geographic wage differentials, geographic pay differentials, geographic salaries, geographic salary data, geographic salary differentials, compensation survey analyses, 2013 salary increases and 2014 salary structure guides, wage survey salary information, compensation surveys and wage surveys, cost of living surveys for cost of living differentials, and a dictionary of occupational titles for job analysis.